Technical Customer Support Expert
2 weeks ago
Remedy Intelligent Staffing is excited to announce an opening for a Technical Customer Support Specialist. This role is crucial in delivering exceptional customer service across various product lines, particularly those that are more technically intricate. Below are the key details of this opportunity:
Position Title: Technical Customer Support Specialist
Employment Type: Full-time/Direct Hire/In Person
Supervisor: Director of Customer Operations
Working Hours: Monday to Friday, 8am-5pm
Compensation: Target salary of $50,000 annually
Employee Benefits: This organization offers competitive salaries, vacation time, comprehensive Health/Dental/Vision benefits, Flexible Spending Accounts (FSA/HSA), 401K plans, Life Insurance, Short and Long-Term Disability, and a culture centered around employee well-being.
Key Responsibilities:
- Serve as the primary Customer Service Representative for designated Project Customers, collecting information and project specifics, providing pricing, and liaising with various internal teams to ensure order precision.
- Act as a materials authority in product engineering, design, innovation, and customer education.
- Examine customer documentation and project specifics to assist with order entry, production scheduling, materials management, transportation planning, and compliance.
- Engage in weekly team project reviews to discuss job completion status, manage exceptions, shipping timelines, and address complaints or prevent delays.
- Document and communicate updated production schedules when necessary due to design modifications, labor or material shortages, backlogs, or other disruptions, collaborating with management, customer service, sales, procurement, scheduling, production, or engineering.
- Coordinate shipping operations.
- Assist with invoice management for customer projects.
Ideal Candidate Profile:
- High School Diploma or GED is required.
- Minimum of 5 years of customer service experience in a manufacturing or construction-related field.
- Must possess mechanical aptitude and familiarity with product drawings, layouts, and blueprints.
- Prior experience in production control and scheduling is essential.
- Experience with CAD software is preferred.
This role necessitates collaboration within and across teams, a willingness to learn about complex technical products, the ability to educate others on their usage, and a commitment to continuous improvement in processes and products. You will work closely with department supervisors to monitor work progress and completion timelines, compiling reports on work status, inventory levels, costs, invoicing, and production exceptions. This is a remarkable opportunity for a customer service and production control professional to join a dynamic team and make a significant impact.
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