Automotive Operations Manager

6 days ago


Knoxville, Tennessee, United States Christian Brothers Automotive Full time
Job Title: Automotive Service Director

As a key member of our team at Christian Brothers Automotive, the Automotive Service Director plays a vital role in ensuring the highest level of customer satisfaction and service excellence. This position is responsible for overseeing the daily operations of our service department, including managing staff, maintaining quality control, and driving revenue growth.

Key Responsibilities:
  • Staff Management: Supervise and mentor a team of service advisors, technicians, and support staff to ensure they have the necessary tools and resources to deliver exceptional customer service.
  • Quality Control: Implement and maintain quality control processes to ensure that all repairs meet or exceed customer expectations and industry standards.
  • Revenue Growth: Develop and implement strategies to increase revenue and market share, while maintaining a strong focus on customer satisfaction and retention.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring that all customers are satisfied with their experience.
  • Operations Management: Oversee the day-to-day operations of the service department, including scheduling, inventory management, and supply chain logistics.
Requirements:
  • Experience: 5+ years of experience in a customer-facing role, preferably in the automotive industry.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team. Proficient in Microsoft Office and other software applications.


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