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Automotive Service Manager

2 months ago

Knoxville, Tennessee, United States Christian Brothers Automotive Full time
Job Description

Job Title: Automotive Service Manager

Location: Kingston Pike, Knoxville, TN

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests. Our Service Managers have the responsibility of taking our guest through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

Key Responsibilities:

  • Manage office and shop personnel and daily operations
  • Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
  • Take necessary corrective and/or disciplinary action for employee non-compliance
  • Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
  • Direct the smooth, orderly and organized operation of the store
  • Maintain a personal positive attitude and positive communications at all times
  • Develop guest estimates and work orders. Direct Service Writer's development of guest estimates and work orders. Assign work orders to the technicians
  • Ensure selection of quality parts
  • Ensure target margins are achieved
  • Open and close stores on a daily basis
  • Perform daily accounting closing and balancing procedures
  • Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
  • Ensure all equipment is fully operational and in good working order.
  • Ensure technicians have the resources needed to do their job
  • Serve as the primary communications interface to the guests, before, during and after service
  • Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
  • Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
  • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
  • Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
  • Other duties may be assigned

Qualifications:

  • 5 years work experience in Customer Service & Service Sales
  • Supervisory or Management experience in the Automotive Industry
  • Proficiency in Windows based computer software and automotive store applications and fast, accurate, typing and writing skills
  • Experience in TekMetric software application preferred, but not required
  • Graduation from an industry recognized service training program preferred by not required
  • ASE Service Consultant certification or equivalent experience preferred
  • Current driver's license
  • Driving record acceptable to our current insurance carrier

Physical Requirements:

  • Being on your feet for the majority of the workday (standing, walking, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Driving manual transmission vehicles
  • Keeping a brisk work pace in a high-volume environment
  • Using a keyboard and mouse for several hours daily
  • Using a standard handset phone several times daily