Automotive Service Consultant
2 weeks ago
Grayson Automotive
We are currently seeking a dedicated Automotive Service Consultant to join our team.
The Service Consultant acts as the primary communication link for all service and repair operations, facilitating interaction between clients and technicians.
As the main point of contact for all automotive service inquiries, the Service Consultant must effectively listen to and comprehend customer concerns, coordinate necessary services and repairs, and manage expectations for both customers and technicians regarding service timelines.
It is essential for the Service Consultant to ensure that customers are fully informed about required repairs and recommended maintenance services.
While no one enjoys bringing their vehicle in for service, our Consultants strive to ensure that customers feel confident their vehicles will be serviced correctly and efficiently.
Qualifications:
- High school diploma or GED required
- Post-secondary automotive training or relevant experience preferred
- Minimum of one year experience in a dealership or large service facility
- Valid driver's license with a clean driving record
- Strong technical knowledge and customer service skills
ASE certification is a plus.
The ideal candidate should be able to thrive in a fast-paced team environment, possess a positive demeanor, maintain a professional appearance, exhibit excellent communication skills, and deliver exceptional customer service.
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