Sales Operations Coordinator
1 week ago
POSITION SUMMARY
The Sales Operations Coordinator plays a crucial role in managing sales transactions and ensuring seamless communication between various departments to finalize orders. This position involves assisting with customer inquiries, providing quotes, and maintaining account information.
KEY RESPONSIBILITIES
- Conduct research and support accounts across diverse business sectors.
- Effectively address customer escalations in a prompt manner.
- Exhibit strong organizational capabilities.
- Deliver exceptional customer service to a variety of client groups.
- Monitor, classify, and resolve shipping discrepancies through an internal ticketing system.
- Manage inventory levels for clients across multiple programs.
- Perform data entry tasks as required for internal systems and Office applications.
- Assist dealers with their consumer order submissions.
- Communicate with customers via email to gather order specifications, confirm product availability, ensure order accuracy, and provide updates on order status.
- Resolve order-related issues by coordinating product information with various departments to guarantee pricing accuracy, product availability, and correct shipping documentation.
- Accurately input alphanumeric data from written documents into a computerized database to initiate the sales order process for high-volume and specialized accounts.
- Maintain tracking and inventory spreadsheets regularly to meet customer requirements and ensure adequate product availability.
- Access computerized data to answer general inquiries or research specific account information such as invoice details and order history.
- Organize and maintain documents in the departmental electronic database, ensuring proper scanning, renaming, and storage of files.
- Foster positive working relationships with team members within the department and across the organization.
- Perform various clerical tasks, including scanning documents, printing, copying, and creating basic spreadsheets.
- Exhibit regular and punctual attendance as a fundamental requirement of this role.
- Fulfill additional duties as necessary.
- Build team cohesion within the regional team.
- Communicate any questions or concerns regarding order processing with the Sales Specialist.
- Notify the Sales Specialist of any inventory shortages or high-risk areas observed during the order entry process.
QUALIFICATIONS
Education
- High School Diploma or General Education Degree (GED) required.
Experience
- Preferred: Two to four years of experience in a related role.
- OR three to five years of experience in a customer service capacity.
- OR a general understanding of business practices and terminology.
Technical Skills
- Proficient in a Microsoft Windows environment.
- Basic to intermediate experience with Microsoft Excel, including creating and formatting spreadsheets and utilizing formulas.
- Familiarity with Outlook for managing emails and calendar functions.
- General knowledge of standard office equipment, including multi-line phones and scanners.
Additional Requirements
- Primary language for this position is English.
- Proficiency in any foreign language is advantageous.
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