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Sales Operations Coordinator

2 months ago

Little Rock, Arkansas, United States PerfectVision Full time
Job Overview

POSITION SUMMARY

The Sales Operations Coordinator plays a vital role in managing sales transactions and ensuring the completion of orders in collaboration with various support departments. This position involves assisting with customer quotations and facilitating effective communication regarding account specifics and product details.

KEY RESPONSIBILITIES

  • Research and assist accounts across diverse business sectors.
  • Address customer escalations promptly and effectively.
  • Exhibit strong organizational capabilities.
  • Deliver exceptional customer service experiences across various client groups.
  • Monitor, categorize, and resolve shipping discrepancies through an internal ticketing system.
  • Manage inventory levels for clients across multiple programs.
  • Perform data entry tasks as needed for all internal systems and office applications.
  • Assist dealers with their consumer order entries.
  • Communicate with customers via email to gather order specifications, confirm product availability, ensure order accuracy, and provide updates on order status.
  • Resolve order-related issues by coordinating product information with different departments to guarantee pricing accuracy, product availability, and correct shipping documentation.
  • Accurately input alphanumeric data from written documents into a computerized database to initiate the sales order process for high-volume, specialized accounts and all international orders.
  • Maintain various tracking and inventory spreadsheets regularly to meet customer requirements and ensure adequate product availability.
  • Access computerized information to address general inquiries or research account-specific details such as invoice information, sales order history, and shipping records.
  • Organize and maintain documents in the departmental electronic database, ensuring each document is scanned, renamed, stored, and linked to the respective customer account.
  • Foster positive working relationships with team members within the department and across the organization.
  • Perform miscellaneous clerical tasks such as scanning documents, printing, copying, responding to correspondence, and creating basic spreadsheets.
  • Consistent and punctual attendance is a fundamental requirement of this role.
  • Other duties as assigned.
  • Collaborate effectively within the regional team.
  • Communicate any questions or concerns with the Sales Specialist regarding order processing.
  • Notify the Sales Specialist of any inventory shortages or high-risk areas observed during the order entry process.

QUALIFICATIONS

Education

  • High School Diploma or General Education Degree (GED).

Experience

  • Two to four years of relevant experience in a similar role is preferred.
  • Alternatively, three to five years of experience in a customer service position is preferred.
  • General understanding of business practices and terminology.

Technical Skills

  • Proficient in a Microsoft Windows environment.
  • Basic to intermediate experience with Microsoft Excel, including creating and formatting spreadsheets and using formulas for calculations.
  • Basic understanding of Outlook for managing emails and calendar functions.
  • Familiarity with standard office equipment, including multi-line phones and scanners/copiers.

Additional Requirements

  • Primary language for this position is English.
  • Proficiency in any foreign language is an advantage.