Logistics Operations Coordinator

2 weeks ago


Little Rock, Arkansas, United States RICH TRANSPORT LLC Full time

Department: Operations

Reports To: Operations Director

Pay Structure: Exempt

Job Overview

The Logistics Operations Coordinator will manage the activities of drivers, including pick-up, in-transit travel, delivery, and submission of proof of delivery. This role requires a comprehensive understanding of the route plan, with effective communication to drivers regarding time and distance metrics, while also educating them on USDOT CFR 49 regulations relevant to their routes. The coordinator will monitor vehicle revenue and key performance indicators (KPIs) related to timely deliveries to ensure profitability and efficiency. Regular communication with drivers is essential to keep them engaged with their assigned loads and to address any issues that may arise. Depending on experience and capabilities, the coordinator may oversee a team of 50 or more drivers.

Key Responsibilities

  • Supervise and track estimated times of arrival (ETAs) and planned times of arrival (PTAs) to optimize truck operations through efficient travel plans.
  • Monitor drivers' work schedules to ensure compliance.
  • Provide assistance to fellow operations support personnel as needed.
  • Contribute to achieving weekly KPIs, including miles driven, deadhead miles, revenue, on-time performance, and equipment utilization, and report as necessary.
  • Collaborate with external vendors for load transitions when additional support is required.
  • Conduct daily check-ins with every driver in the Transportation Management System (TMS).
  • Support irregular route planners upon request.
  • Ensure drivers adhere to hours of service regulations for daily and weekly compliance (USDOT CFR 49).
  • Identify potential late deliveries and promptly inform customers.
  • Develop contingency plans when drivers fail to execute their routes and oversee the implementation of these new plans.
  • Manage drivers' compensation and any additional pay requests, obtaining necessary approvals.
  • Provide solutions to identified challenges and communicate them to leadership when necessary.
  • Maintain a positive demeanor and foster a constructive work environment.
  • Uphold a professional appearance at all times.
  • Perform other duties as assigned.

Qualifications

  • Experience in overseeing drivers and schedules to ensure compliance with federal and customer standards.
  • Excellent communication skills, including strong phone etiquette.
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Familiarity with McLeod database and the ability to create manifests.
  • Open to new ideas and willing to learn and adapt.
  • Associate's or Bachelor's degree in communication, logistics, or supply chain management preferred.
  • High School Diploma required.
  • Bilingual (Spanish) is a plus.
  • Willingness to work extended or varied hours as needed.

RICH TRANSPORT LLC is committed to fostering a diverse and inclusive workplace.



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