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Front Desk Supervisor

1 month ago

Greenville, South Carolina, United States Crescent Hotels & Resorts Full time
Job Summary

Crescent Hotels & Resorts is seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Hilton Greenville. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising daily operations, and ensuring maximum revenue and profit growth.

Key Responsibilities:

  • Supervise and train front desk staff to ensure excellent guest service and efficient operations
  • Manage daily front desk operations, including check-in, check-out, and room assignments
  • Respond to guest requests and resolve any issues or concerns in a timely and professional manner
  • Monitor and maintain accurate records of guest interactions, room assignments, and revenue transactions
  • Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations

Requirements:

  • 1+ years of experience in a front desk or guest services role in a full-service hotel
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role. We look forward to hearing from you