Fitness Club Operations Manager
4 weeks ago
Job Summary: We are seeking a highly motivated and experienced Member Services Supervisor to join our team at Crunch Fitness. As a Member Services Supervisor, you will be responsible for delivering an exceptional member experience, ensuring the smooth operation of the front desk, and leading a team of front desk staff.
Key Responsibilities:
- Manage the front desk operations, ensuring a professional and welcoming atmosphere for members.
- Lead and train front desk staff on customer service, sales, and operational procedures.
- Develop and implement strategies to improve member satisfaction and retention.
- Monitor and control expenses, ensuring the club meets financial budgetary goals.
- Conduct regular facility walkthroughs to ensure cleanliness, maintenance, safety, and security standards are met.
Requirements:
- 3+ years of experience in fitness management or a related field.
- Proven track record of delivering exceptional customer service and leading high-performing teams.
- Strong communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About Crunch Fitness: Crunch Fitness is a gym that believes in making serious exercise fun by fusing fitness and entertainment. We're a dynamic and growing company that's passionate about helping people achieve their fitness goals. If you're a motivated and customer-focused individual who is passionate about health and fitness, we'd love to hear from you.
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