Front Desk Manager
4 weeks ago
Crescent Hotels and Resorts is seeking a highly skilled Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
Key Responsibilities:
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Requirements:
- 3 years: Front office manager or supervisor experience
- 1 year: OnQ
What We Offer:
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
Why Work with Us:
Crescent Hotels and Resorts is a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We understand what it takes to be a part of something great and are committed to creating a great place to work where associates at all levels of our organization are respected for their differences.
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