Front Desk Representative

14 hours ago

Greenville, South Carolina, United States Marriott Greenville Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Greenville. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Service: Greet guests immediately with a friendly, sincere welcome and maintain eye contact. Use a positive, clear speaking voice, listen to guest requests, and respond with appropriate action.
  • Front Office Operations: Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on and promote hotel facilities.
  • Cash Handling: Maintain cash bank per accounting guidelines and comply with all accounting procedures.
  • Communication: Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations.
  • Safety and Security: Adhere to safety, security, and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards.
Requirements
  • Education: High school diploma or general education degree or equivalent combination of education and experience preferred.
  • Language Ability: Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
  • Math Ability: Able to perform basic math problems.
  • Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer

As a Front Desk Agent at Marriott Greenville, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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