Part Time Front Desk Representative

4 days ago

Greenville, South Carolina, United States Hay Creek Hotels Full time
Job Description

We are seeking a highly skilled and experienced Part Time Front Desk Agent to join our Front Office Management Team at The Hotel Hartness. As a key member of our team, you will be responsible for providing exceptional customer service to all guests and visitors while ensuring accurate financial reporting and reconciling daily accounting activities.

Key Responsibilities:
  • Provide outstanding customer service to all guests and visitors
  • Reconcile daily accounting activities and ensure accurate financial reporting
  • Operate the front desk and handle guest check-ins, check-outs, and room assignments
  • Process payments and handle cash, credit card transactions, and other forms of payment
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
  • Work closely with the housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained
  • Assist with special requests and events, such as weddings and conferences
  • Maintain a high level of knowledge about the hotel's services, amenities, and policies
  • Stay up-to-date on hotel promotions and events to effectively communicate with guests
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • High school diploma or equivalent required
  • 1 year of supervisory and customer service experience required, luxury hotel environment highly preferred
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude
  • Proven success in handling guest complaints
  • Ability to operate smoothly and professionally under high stress situations
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days
  • Successful completion of background check and/or DMV check
Benefits:
  • Competitive wages with cost of living adjustments and annual performance/wage reviews
  • Complimentary staff meals daily
  • Weekly payroll schedule
  • Lodging discounts at any HCH property
  • Dining discounts at any HCH property
  • Spas, golf course, and activities discounts at any HCH property
  • Hospitality discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
  • Industry travel discounts through Working Advantage
  • Supportive culture that is fun and motivating, with open-door policy work environment
  • Employee recognition program through 'Delight Dollars' appreciation and prizes
  • Employee assistance program including 24/7 confidential support and KOFE financial education
  • Accelerated career advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training

We are an E-Verify Employer. Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, 'I can, I am, I own,' empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. To learn more, visit us at www.HayCreekHotels.com We are an E-Verify Employer; This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.

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