IT Support Specialist

4 weeks ago


Santa Monica, California, United States ClearFuze via Widger Talent Full time
ClearFuze via Widger Talent is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

**Key Responsibilities:**

* Respond promptly to client inquiries via phone, email, or ticketing system, delivering courteous and effective technical support.
* Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
* Provide guidance and assistance to clients on software installations, configurations, and updates.
* Collaborate with senior engineers to escalate complex issues and ensure timely resolution.
* Document troubleshooting steps and solutions accurately for future reference.
* Proactively monitor client systems to identify and address potential issues before they impact operations.
* Assist in the maintenance and administration of IT infrastructure, including servers, networks, and cloud-based services.

**Requirements:**

* Bachelors degree in Computer Science, Information Technology, or related field preferred (or equivalent work experience).
* Strong passion for technology and a desire to learn and grow in the IT field.
* Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
* Basic understanding of IT concepts, including operating systems, networking, and hardware components.
* Familiarity with Microsoft Windows and Office applications.
* Prior experience in a customer service or technical support role is a plus.

**Why Choose ClearFuze via Widger Talent?**

* Opportunity for career growth and advancement
* Collaborative and supportive work environment where your contributions are valued.
* Ongoing training and professional development opportunities to enhance your skills.
* Competitive compensation package with benefits including health insurance and retirement savings plan.
* Exciting projects and challenges that will keep you engaged and motivated.
* Fun company culture with team events, social gatherings, and more.

**Benefits:**

* HEALTH INSURANCE
* PTO
* PAID HOLIDAYS
* ANNUAL BONUSES
* MATCHING 401K
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