Support Specialist

2 days ago


Santa Monica, California, United States The People Concern Full time
Job Title: Support Specialist

We are seeking a compassionate and dedicated Support Specialist to join our team at The People Concern. As a key member of our staff, you will play a vital role in providing supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction.

Job Summary:

The Support Specialist will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role will involve engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention.

Responsibilities:
  • Act as the first point-of-contact for all immediate client needs and requests
  • Monitor and oversee the floor, including communal areas, patios, bathrooms, dorms, and showers
  • Be visible on the floor at all times and actively engage and welcome clients
  • Conduct regular, thorough walk-throughs of the facility
  • Create a supportive environment to ensure client progress towards stability
  • Attend relevant staff meetings, trainings, and retreats as scheduled
  • Oversee client cubicle/bed area maintenance in a trauma-informed manner
  • Facilitate client engagement activities, such as groups or other activities
  • Complete incident reports, update shift logs, and document in HMIS, as needed
  • Develop effective, trusting relationships with clients and use a client-centered approach
  • Intervene during crises to actively de-escalate situations
Qualifications:
  • High school/GED degree
  • Minimum one (1) year experience in related work
  • Effective customer service skills and ability to handle difficult situations
  • Ability to work independently and think critically
  • Ability to communicate in a language other than English strongly preferred but not required
  • Ability to act in a professional manner regardless of circumstances
  • Commitment to improving the community through empowerment and dignity
  • Familiarity with non-violent crisis intervention
  • Familiarity with issues faced by population served
Work Environment:

The Support Specialist will work in a fast-paced, dynamic environment with a team of dedicated professionals. The ideal candidate will be able to work effectively in a team, communicate clearly and respectfully, and maintain confidentiality.

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.



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