IT Support Specialist

4 weeks ago

Santa Monica, California, United States The William Warren Group Full time
About The William Warren Group

The William Warren Group is a privately held, entrepreneurial self-storage development, acquisition, property, and asset management company based in Santa Monica, CA. With a focus on investments in major metro markets across the United States, we offer significant cash flow, revenue growth, and long-term capital appreciation opportunities.

Job Summary

We are seeking a highly motivated and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You will provide technical assistance to employees, troubleshoot issues, and maintain our systems.

Key Responsibilities
  • Technical Support: Provide first- and second-level technical support for computer hardware, software, and network issues.
  • User Management: Onboard and off-board users, administer all user accounts and groups on all systems, and manage user accounts and permissions across all systems.
  • System Maintenance: Track and update computer inventory, manage internet and phone services for branch offices, and oversee and coordinate with external vendors for security gate, internet, and telephone services.
Requirements
  • Education: BA/BS Degree Preferred
  • Experience: 2-3 years' IT experience, proven experience as a help desk technician or other customer support role
  • Technical Skills: Extremely proficient with Windows, strong understanding of basic networking concepts, experience managing and maintaining Active Directory, ticketing system, and Google Workspace
  • Organization/Multi-tasking: Exceptional organization skills, ability to allocate one's time effectively, work under pressure, and meet tight deadlines
  • Advanced Troubleshooting skills: Excellent problem-solving and analytical abilities, ability to research and resolve issues, creative thinker, work autonomously, quick learner with the ability to adapt to new technologies
  • Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external
  • Proficiency in English and excellent communication and Interpersonal skills
  • Ability to work independently and as part of a team.
What We Offer
  • Medical, Dental and Vision
  • 401(k) with Matching Contributions
  • Paid Time Off (PTO)
  • Holiday Perks
  • Performance-based Bonus
  • Team-building Events & Activities
  • Employee Assistance Program
  • Pet Insurance
About Us

The William Warren Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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