Support Specialist

2 days ago


Santa Monica, California, United States The People Concern Full time
Job Summary

As a Support Specialist at The People Concern, you will play a vital role in providing supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress.

Key Responsibilities
  • Act as the first point-of-contact for all immediate client needs and requests
  • Monitor and oversee the floor, ensuring program guidelines are upheld and the physical site is well-maintained and safe
  • Engage and welcome clients, conduct regular walk-throughs of the facility, and create a supportive environment to ensure client progress
  • Attend relevant staff meetings, trainings, and retreats as scheduled
  • Oversee client cubicle/bed area maintenance in a trauma-informed manner
  • Facilitate client engagement activities, such as groups or other activities
  • Complete incident reports, update shift logs, and document in HMIS, as needed
Requirements
  • High school/GED degree
  • Minimum one (1) year experience in related work
  • Effective customer service skills and ability to handle difficult situations
  • Ability to work independently and think critically
  • Ability to communicate in a language other than English strongly preferred but not required

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