E-Commerce Sales Support Coordinator

2 weeks ago

Boca Raton, Florida, United States Careerxchange Full time
Job Overview

Position: Sales Support Specialist / e-Commerce


Company Overview: Careerxchange is a prominent global designer and marketer of innovative products in the children's entertainment sector. Our diverse portfolio includes renowned brands that resonate with audiences of all ages, available across numerous platforms worldwide. We are committed to excellence and creativity in every offering.


Role Summary: We are in search of a detail-oriented and proactive Sales Support Specialist to enhance our vibrant Sales Team. Reporting directly to the Sales Support Manager, this position plays a crucial role in facilitating business growth by assisting key clients across various retail channels, particularly focusing on major e-commerce platforms and specialty retailers. The ideal candidate will possess a robust background in both 1P and 3P operations, especially with Amazon.


Key Responsibilities:

  • Account Coordination: Work collaboratively with internal departments (Operations, Marketing, Accounting) and external partners to ensure effective account management and execution of sales strategies.
  • Catalog Management: Supervise the completion of asset collection tasks (ASINs, titles, bullet points, descriptions) within Vendor Central, ensuring precision and promptness.
  • Order Management: Communicate efficiently with domestic and import operations teams regarding order modifications, cancellations, and tracking to guarantee customer satisfaction.
  • Forecasting & Reporting: Maintain precise forecasting and reporting; update forecasts with new items and assist in inventory oversight to achieve sales objectives.
  • Team Collaboration: Engage in team meetings and training sessions to remain updated on company policies and procedures, fostering a cohesive team environment.
  • Sales Support: Generate sales and inventory reports as directed by the Sales Management team, and manage assets for catalogs, promotions, and other sales initiatives.
  • Content Management: Conduct content audits and oversee product images, videos, and copy to ensure consistent and engaging product presentations.
  • Channel Management: Complete Channel Management forms for exclusive items and submit deal sheets for markdowns, chargebacks, and promotions.
  • Customer Set-Up: Assist with customer set-up forms for new accounts, providing support to the designated Sales Lead.
  • Communication: Maintain ongoing communication with customers regarding purchase order status and new item opportunities, ensuring all client needs are met.

Qualifications:

  • Experience: 3-5 years in the consumer product industry, focusing on sales support or operations.
  • Amazon Expertise: At least 3 years managing or supporting Amazon accounts, with a solid understanding of 1P and 3P operations.
  • Cross-Functional Skills: Proven ability to collaborate effectively with cross-functional teams, including Sales, Operations, Marketing, and Accounting.
  • Technical Proficiency: Strong skills in Excel (including Pivot Tables, V-Lookup) and PowerPoint.
  • Organizational Skills: Highly organized, with exceptional multitasking abilities and the capability to thrive in a fast-paced environment.
  • Communication: Excellent communication and interpersonal skills, with a strong focus on relationship management and client satisfaction.
  • Self-Starter: A motivated, detail-oriented, and resourceful individual who can take initiative and work independently.

Equal Opportunity Employer: Careerxchange is an Equal Opportunity Employer. For additional opportunities, please visit our website.

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