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Sales Operations Coordinator

2 months ago

Boca Raton, Florida, United States Ranger Technical Resources Full time

Sales Support Specialist

Position Overview:

A leading organization in the data sector is seeking a Sales Support Specialist to enhance their expanding team. In this capacity, you will collaborate with internal Sales and various departmental contracts to facilitate customer onboarding with relevant solutions. Additionally, you will manage general inquiries to address a variety of issues and questions from clients and the Sales teams, including lead routing and coordination with Billing, Credentialing, Legal, and other internal departments. This position is well-suited for individuals who are quick learners, detail-oriented, and comfortable serving as a point of contact for both customers and internal teams while handling a consistent flow of requests in a dynamic environment.

Qualifications and Education:

  • Bachelor's degree in computer science or a related field
  • Experience in account management
  • Proficient in engaging with various levels of leadership
  • Experience interacting with both internal and external clients
  • Prior experience in enterprise support or portfolio management
  • Demonstrated success in managing small projects or initiatives
  • Experience collaborating with Sales and legal departments is advantageous

Technical Skills and Competencies:

  • Sales operations
  • Account management
  • Customer support
  • Client relations
  • Contract life cycle management (CLM)
  • Ticketing systems
  • Contract management
  • Reporting and analytics
  • Key Performance Indicators (KPIs)
  • Proficiency in O365 (Excel)
  • PDF management
  • Strong analytical and quantitative abilities
  • Excellent verbal and written communication skills
  • Effective time management
  • Organizational skills
  • SQL knowledge is a plus
  • Salesforce experience is a plus
  • Familiarity with Tableau is a plus

Key Responsibilities:

  • Generate leads and cultivate relationships by planning daily outreach to existing and potential sales channels.
  • Collaborate closely with the sales manager to implement sales campaigns that identify new leads.
  • Oversee a portfolio of new clients throughout the onboarding phase.
  • Act as a liaison between Sales and customers across multiple teams (Billing, Credentialing, Infosec, API, Legal, etc.) to support the onboarding of new accounts.
  • Meet sales objectives by evaluating client needs, adhering to a structured selling process with prospective buyers, and utilizing product demonstrations and presentations.
  • Address customer inquiries and resolve complaints.
  • Review contract drafts to ensure compliance with operational standards.
  • Generate and distribute daily and monthly reports on various sales and usage metrics.
  • Engage professionally with various levels of leadership.
  • Acquire knowledge of new systems and technologies to facilitate process enhancements (Salesforce, internal CRM).
  • Perform other general support tasks as necessary to assist the Sales process.