Customer Support Coordinator

2 weeks ago

Boca Raton, Florida, United States Shoes For Crews Full time

At Shoes For Crews, our team is what sets us apart. We are committed to hiring skilled individuals who align with our core values and provide comprehensive training and mentorship to help our employees achieve their professional goals. Our achievements stem from outstanding teamwork and remarkable individual contributions. We aim to foster an environment where collaboration is celebrated, and every accomplishment is recognized, making it a place where our team looks forward to each workday.

What You Will Appreciate About Us

  • Exceptional Company Culture - Recognized as one of the leading companies to work for
  • Competitive compensation package
  • Comprehensive Health Benefits (some at no cost)
  • Future Planning - 401(k) with a 3% company match
  • Paid time off, holidays, and sick leave
  • Flexible hybrid and remote work options
  • Employee recognition initiatives
  • Exclusive employee discounts (including a complimentary pair of shoes)
  • Wellness initiatives
  • Thorough onboarding process
  • QUPID Committee
  • Engagement Committee

Our mission is to ensure workplace safety through comfortable, high-quality protective footwear solutions, minimizing accidents and reducing costs.

Shoes For Crews, LLC (SFC) is a vibrant designer, manufacturer, and business-to-business marketer of the most advanced, top-rated slip-resistant footwear tailored for the foodservice, hospitality, industrial, and healthcare sectors. We safeguard over 3.5 million workers annually across more than 120,000 workplaces from slip and fall incidents. For over three decades, our company has established its reputation through innovative product development, proprietary manufacturing techniques, and targeted niche marketing.

The ideal candidate will report directly to the Senior Manager of Sales Support. The Customer Support Coordinator plays a crucial role in assisting the sales team in acquiring and retaining clients by performing essential administrative and clerical duties. Key attributes for success in this role include high initiative, energy, professionalism, and self-assurance. The candidate will engage regularly with both internal and external clients via phone and email, aiming to enhance customer satisfaction by addressing inquiries and resolving issues.

Position Qualifications:

  • Adaptability: Ability to thrive in a dynamic work environment.
  • Communication Skills: Proficient in both oral and written communication, actively engaging in discussions to ensure clarity and understanding.
  • Customer-Focused: Committed to serving both external and internal clients by prioritizing their needs and building trust.
  • Attention to Detail: Capable of meticulously focusing on all aspects of tasks, regardless of their perceived significance.
  • Problem-Solving Skills: Ability to identify potential issues and implement effective solutions.
  • Relationship Management: Skilled in developing and maintaining positive relationships with clients and colleagues.
  • Self-Driven: Capable of achieving goals and completing tasks with minimal supervision.

Position Requirements:

  • 1-2 years of experience in Administrative Support and/or Customer Service
  • High School Diploma or GED required
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Salesforce experience preferred
  • Bilingual (Spanish) preferred

Essential Functions & Responsibilities:

  • Research & Data Management
    • Customer Setup
    • Customer Maintenance
    • Reporting
    • Troubleshooting & Issue Resolution
    • Phone Support

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