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Front Office Associate

2 months ago

Charleston, West Virginia, United States Courtyard by Marriott Charleston Waterfront Full time
Position Overview: We are looking for a dedicated Guest Services Representative to become a part of our dynamic team. The Guest Services Representative will serve as the initial point of contact for our guests, delivering exceptional customer service to ensure a memorable experience. If you possess a warm demeanor and a commitment to hospitality, we welcome your application. Availability on weekends is essential.

Key Responsibilities:
  • Welcome guests with a friendly attitude and create a pleasant atmosphere upon their arrival.
  • Efficiently manage the check-in and check-out processes, ensuring accuracy in bookings and transactions.
  • Address guest inquiries, requests, and concerns in a timely and professional manner.
  • Provide comprehensive information regarding hotel amenities, services, and nearby attractions.
  • Assist guests with their luggage and transportation needs.
  • Handle guest feedback and resolve issues to guarantee satisfaction.
  • Maintain a tidy and organized front desk area.
  • Work collaboratively with other hotel departments to deliver a seamless guest experience.
  • Adhere to the hotel's standards for quality and excellence in guest service.
Qualifications:
  • High school diploma or equivalent required.
  • Prior experience in customer service, ideally within the hospitality sector.
  • Outstanding communication and interpersonal skills.
  • Strong problem-solving capabilities.
  • Willingness to work a flexible schedule, including weekends and holidays.
  • Familiarity with hotel reservation and property management systems (PMS) is advantageous.
  • A friendly disposition and a dedication to providing exceptional guest service.
Benefits:
  • Competitive hourly wage starting at $15/hour.
  • Full-time position with opportunities for career advancement.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Discounted rates on hotel accommodations and Marriott brand hotels globally.
  • Training and development programs to foster your career in the hospitality industry.
  • A supportive and inclusive workplace culture.
  • Additional Benefits:

    401k Matching, benefits for friends and family at Auro Hotels & Marriott Hotels, including medical, dental, vision, and life insurance. As we expand our network and grow as a company, Auro Hotels is consistently seeking individuals for leadership, management, IT, and Human Resources roles. We are committed to developing our team members into future leaders, and we take pride in providing opportunities for growth and career development.
Legal:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants will undergo background and substance abuse screening prior to any employment offer.