Front Office Supervisor

1 week ago


Charleston, West Virginia, United States Marriott North Charleston Full time
Job Title: Front Office Manager

At Marriott North Charleston, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest service and maintaining a smooth front desk operation.

Key Responsibilities:
  • Supervise and Train Staff: Directly or indirectly supervise associates and/or supervisors, as well as front desk managers, and carry out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws.
  • Manage Front Desk Operations: Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation, preparing work schedules in accordance with forecasted occupancy, and supervising day-to-day activities of front desk, bell, and van drivers staff.
  • Lead by Example: Utilize leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports, meet and exceed customer expectations by ensuring department provides outstanding customer service and teamwork, and coordinate staffing and payroll to conform with productivity and budgetary standards.
  • Collaborate with Other Departments: Coordinate Front Desk work with other departments, such as Housekeeping, Engineering, Banquets, etc., and participate in daily Yield Management Meetings.
  • Ensure Safety and Compliance: Insure that all employees follow safety rules and procedures and take corrective action where required to improve safety of work area, and coordinate the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
  • Manage Front Desk Supplies: Maintain proper front desk supplies inventory, conduct inventories as assigned, and recommend purchase of products (remaining within budget).
Requirements:
  • Education: College degree in Hotel Administration.
  • Experience: 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
  • Language: Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.



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