Front Office Supervisor

1 week ago


Charleston, West Virginia, United States FamilyCare Health Centers Full time
Job Title: Front Office Supervisor

We are seeking a highly skilled and organized Front Office Supervisor to join our team at FamilyCare Health Centers. As a key member of our front office staff, you will be responsible for supervising the performance of front office clerical staff and assisting the practice manager as needed.

Key Responsibilities:
  • Complete orientation checklist with new hires
  • Schedule daily staffing, including Saturday rotations, when applicable
  • Receive PTO/leave requests and oversee coverage
  • Submit supply orders to Practice Manager
  • Maintain off-site storage of patient charts, as assigned
  • Assist Practice Manager with patient complaints, problem-solving, correspondence, and other administrative tasks
  • Support Clinical Team Lead, if needed
  • Participate in group meetings
  • Share responsibility of keeping work area, waiting room, and patient bathroom tidy
  • Lead huddles with Clinical Team Lead
  • Prepare and make bank deposits
  • Monitor and manage patient flow constantly, including inboxes
  • Responsible for petty cash, receipts, and distribution of funds
  • Assist Practice Manager with parking vouchers, if applicable
  • Void any payment errors in Athena
  • Has accessibility to shred bins
  • Receives supplies and forward invoices to Practice Manager
  • Reports daily numbers and manage daily close
  • Schedule appointments, including entering and updating of patient data in the computer system and informing patient of preparation needed for the visit
  • Assist patients at check-out and monitor check-in process as it happens, ensuring insurance information is accurate and co-pay and past due balances collected
  • Manage daily schedule in Athena. Help as needed
  • Manage residency clinic templates and schedules, in conjunction with time off requests, fellowships, night float, and master schedule needs, for residency teaching clinic (e.g. Children's Medicine Center)
  • Schedule residency program-related meetings for residency teaching clinic (e.g., Children's Medicine Center)
  • Notify all parties of schedule updates for residency clinic providers, night floats, conferences, etc for residency teaching clinic (e.g., Children's Medicine Center)
  • Prepare, maintain, and submit documentation related to residency program, as applicable, for residency teaching clinics (e.g., Children's Medicine Center)
  • Serve as liaison for residency program, CAMC, CAMC's Institute for Academic Medicine, and WVU, as appropriate

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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