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Regional Director of Client Operations

2 months ago

Oakland, California, United States Metro One LPSG Full time
{"title": "Regional Director of Client Operations", "description": "Overview

Metro One LPSG is a leading provider of dedicated security and loss prevention services to national clients. We are seeking a dynamic Regional Director of Client Operations to oversee our operations and client relationships in the Northern California market.

Responsibilities
  • Lead and manage a team of Performance Managers to achieve key performance metrics, including eliminating dark hours, minimizing overtime, and maintaining profitability.
  • Build and nurture strong relationships with clients, ensuring trust and satisfaction with our security services.
  • Oversee the development, growth, and retention of business opportunities in the retail, tech, and logistics sectors.
  • Identify and cultivate new business opportunities through industry contacts, networking, market research, and participation in local/regional trade and professional organizations.
  • Provide hands-on support during high-peak periods, seasonal fluctuations, and special events within the market of responsibility.
  • Ensure client retention by maintaining open lines of communication and offering prompt support in response to client concerns and needs.
  • Serve as the face of Metro One LPSG, embodying our commitment to service excellence and client satisfaction.
Requirements
  • 2-3 years of Business Development experience
  • 2-3 years of Client Relations experience
  • 2-3 years of Client Retention experience
  • 2-3 years of Networking experience
Why Metro One LPSG?

We are committed to creating an inclusive and diverse workplace where everyone feels valued. We offer competitive benefits, opportunities for career advancement, and a supportive environment where you can thrive.

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