Guest Services Supervisor
2 weeks ago
Front Desk Supervisor at VIRGINIA BEACH HOTEL ASSOCIATION
We are seeking a dedicated professional to oversee the front desk operations and enhance guest experiences at our esteemed establishment.
- Organize and manage staffing schedules, providing guidance and support to team members
- Evaluate team objectives and facilitate regular staff meetings
- Inform guests about hotel amenities, services, and local attractions
- Engage with guests, addressing questions and resolving concerns efficiently
- Conduct daily inspections of guest rooms and common areas for upkeep
- Arrange shift coverage in the event of staff absences
- Implement and uphold hotel policies and procedures
- Oversee reservation processes to ensure precision
- Maintain updated information and assist guests as needed
- Collaborate with other departments to ensure seamless operations
Essential Qualifications:
- High School Diploma is mandatory
- Preferred background in business-related education
- Experience in computer operations and customer service is crucial
- Previous supervisory experience is required
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