Guest Services Supervisor

2 weeks ago


Virginia Beach, Virginia, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

Front Desk Supervisor at VIRGINIA BEACH HOTEL ASSOCIATION

We are seeking a dedicated professional to oversee the front desk operations and enhance guest experiences at our esteemed establishment.

  • Organize and manage staffing schedules, providing guidance and support to team members
  • Evaluate team objectives and facilitate regular staff meetings
  • Inform guests about hotel amenities, services, and local attractions
  • Engage with guests, addressing questions and resolving concerns efficiently
  • Conduct daily inspections of guest rooms and common areas for upkeep
  • Arrange shift coverage in the event of staff absences
  • Implement and uphold hotel policies and procedures
  • Oversee reservation processes to ensure precision
  • Maintain updated information and assist guests as needed
  • Collaborate with other departments to ensure seamless operations

Essential Qualifications:

  • High School Diploma is mandatory
  • Preferred background in business-related education
  • Experience in computer operations and customer service is crucial
  • Previous supervisory experience is required


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