Branch Operations Manager

1 month ago


Houston, Texas, United States Greater Texas Credit Union Full time
{"title": "Branch Operations Supervisor", "description": "Job Summary

We are seeking a highly skilled Branch Operations Supervisor to join our team at Greater Texas Credit Union. As a key member of our branch operations team, you will be responsible for directing all aspects of day-to-day branch operations, including leadership over the Branch Associate and Teller roles, all aimed at achieving branch goals.

Key Responsibilities
  • Collaborate with Branch Manager to attract, hire, coach, and engage assigned team members through servant leadership and continuous coaching.
  • Reinforce the Credit Union's mission, vision, and core values by serving as a culture agent, motivating team members to achieve higher standards, and promoting a commitment to a Top-Tier member experience.
  • Partner with team members through intentional career path development.
  • Perform all aspects of supervisory responsibilities to include scheduling, handling time off (vacation and sick) requests, performance coaching, daily workflow, etc.
  • Active engagement with the team to keep a pulse on daily branch activities.
Branch Operations Leadership
  • Collaborate with Branch Manager to lead in the successful execution of branch goals.
  • Be a subject matter expert in all aspects of Branch Operations with an emphasis on fraud and loss mitigation.
  • Perform periodic audits of a safety deposit box and spot audits of team member transactions.
  • Recommend process improvements to streamline or reduce cost.
  • Assist team members in resolving complex member issues.
  • Coordinate volunteer events to expand Credit Union reach.
  • Act in the capacity of a Branch Manager when the Branch Manager is out of the office.
Other Duties
  • Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures.
  • Complete compliance and career development training as assigned.
  • Act as a Notary Public and perform Medallion Signature Guarantee service as needed.
  • Lead and delegate special projects as assigned.
  • Other duties as assigned.
Qualifications
  • Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
  • 2+ years of credit union or banking experience in a branch operations role.
  • HS Diploma/GED.
Nice to Have
  • Supervisory experience.
  • Proven experience in sales, preferably in banking or credit unions.
  • Bilingual in English & Spanish.
Additional Information

All your information will be kept confidential according to EEO guidelines.

", "lang_code": "en"}

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