Branch Operations Manager
1 month ago
We are seeking a highly skilled Branch Operations Supervisor to join our team at Greater Texas Credit Union. As a key member of our branch operations team, you will be responsible for directing all aspects of day-to-day branch operations, including leadership over the Branch Associate and Teller roles, all aimed at achieving branch goals.
Key Responsibilities- Collaborate with Branch Manager to attract, hire, coach, and engage assigned team members through servant leadership and continuous coaching.
- Reinforce the Credit Union's mission, vision, and core values by serving as a culture agent, motivating team members to achieve higher standards, and promoting a commitment to a Top-Tier member experience.
- Partner with team members through intentional career path development.
- Perform all aspects of supervisory responsibilities to include scheduling, handling time off (vacation and sick) requests, performance coaching, daily workflow, etc.
- Active engagement with the team to keep a pulse on daily branch activities.
- Collaborate with Branch Manager to lead in the successful execution of branch goals.
- Be a subject matter expert in all aspects of Branch Operations with an emphasis on fraud and loss mitigation.
- Perform periodic audits of a safety deposit box and spot audits of team member transactions.
- Recommend process improvements to streamline or reduce cost.
- Assist team members in resolving complex member issues.
- Coordinate volunteer events to expand Credit Union reach.
- Act in the capacity of a Branch Manager when the Branch Manager is out of the office.
- Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures.
- Complete compliance and career development training as assigned.
- Act as a Notary Public and perform Medallion Signature Guarantee service as needed.
- Lead and delegate special projects as assigned.
- Other duties as assigned.
- Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
- 2+ years of credit union or banking experience in a branch operations role.
- HS Diploma/GED.
- Supervisory experience.
- Proven experience in sales, preferably in banking or credit unions.
- Bilingual in English & Spanish.
All your information will be kept confidential according to EEO guidelines.
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