Branch Manager
1 month ago
The Branch Manager will oversee the daily operations of the branch office, including supervising the Customer Service Representative and Warehouse Coordinator. This role requires strong leadership and communication skills to ensure a quick and proper response to all customer requests.
Key Responsibilities:
1. Oversee branch accounting, including processing daily invoices and applying cash receipts.
2. Ensure a prompt response to all customer requests and provide excellent customer service and technical assistance to dealers on product and application matters.
3. Manage the activities of the branch staff and hold them accountable for their performance.
4. Prepare daily, weekly, and monthly reporting and financial reconciliation.
5. Ensure a current database of customers and prospects is maintained and updated regularly.
6. Coordinate and process customer warranty claims and manage account collections.
7. Ensure orders are placed for inventory products and marketing and packaging supplies with the factory, ensuring the branch is stocked with the right product at the right time.
8. Continuously coach employees to improve performance and onboard new employees as necessary.
9. Demonstrate the ability to lead and attain results through others.
Requirements:
1. College degree or equivalent experience.
2. A minimum of five (5) years of management experience preferred.
3. Proven track record of excellent customer service.
4. 2 years of retail sales experience is preferred.
Tools and Equipment:
1. Proficient in Microsoft Office Word, Excel, PowerPoint, and Access.
2. Ability to operate various software, including CRM and MRP.
This role requires a strong leader who can manage a team and ensure excellent customer service. If you have a proven track record of success in a management role, we encourage you to apply.
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