CRM Application Specialist
2 weeks ago
About Centre For Neuro Skills:
Centre For Neuro Skills is a non-profit organization dedicated to providing support and care for individuals with traumatic brain injuries. Our mission is to help our patients regain independence and lead fulfilling lives.
Job Title: CRM Application Specialist
Job Summary:
- We are seeking a highly skilled CRM Application Specialist to join our team and support our growth by managing and enhancing our CRM system and data from business applications.
Key Responsibilities:
- Administer daily CRM operations and resolve performance issues to ensure seamless functionality.
- Prepare for Salesforce critical updates and releases by collaborating with end users and ensuring a smooth transition.
- Process support tickets efficiently and work closely with Data Engineers on data extraction to provide accurate insights.
- Build and manage flows, layouts, user profiles, reports, and dashboards to optimize our CRM system.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience.
- 5 years of experience in marketing application support, preferably in a non-profit organization.
- Previous experience in a marketing setting, with a focus on CRM systems and data analysis.
- Experience with CRM systems interfacing and integration.
- Knowledge of Salesforce Health Cloud backend systems and their applications.
What We Offer:
- Paid time off and extended sick leave to ensure work-life balance.
- Comprehensive medical, dental, life insurance, and optional vision plan to support your well-being.
- Paid holidays and a 401(k) retirement plan to help you plan for the future.
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