CRM Application Specialist

2 weeks ago


Emeryville, California, United States Centre For Neuro Skills Full time

About Centre For Neuro Skills:

Centre For Neuro Skills is a non-profit organization dedicated to providing support and care for individuals with traumatic brain injuries. Our mission is to help our patients regain independence and lead fulfilling lives.

Job Title: CRM Application Specialist

Job Summary:

  • We are seeking a highly skilled CRM Application Specialist to join our team and support our growth by managing and enhancing our CRM system and data from business applications.

Key Responsibilities:

  • Administer daily CRM operations and resolve performance issues to ensure seamless functionality.
  • Prepare for Salesforce critical updates and releases by collaborating with end users and ensuring a smooth transition.
  • Process support tickets efficiently and work closely with Data Engineers on data extraction to provide accurate insights.
  • Build and manage flows, layouts, user profiles, reports, and dashboards to optimize our CRM system.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • 5 years of experience in marketing application support, preferably in a non-profit organization.
  • Previous experience in a marketing setting, with a focus on CRM systems and data analysis.
  • Experience with CRM systems interfacing and integration.
  • Knowledge of Salesforce Health Cloud backend systems and their applications.

What We Offer:

  • Paid time off and extended sick leave to ensure work-life balance.
  • Comprehensive medical, dental, life insurance, and optional vision plan to support your well-being.
  • Paid holidays and a 401(k) retirement plan to help you plan for the future.


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