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IT Service Desk Analyst
2 months ago
We are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Hobart Service. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees.
Key Responsibilities- Provide first-level technical support and troubleshooting for IT-related issues
- Monitor and resolve complex technical incidents in a timely and professional manner
- Collaborate with senior technical staff to escalate complex issues and provide solutions
- Perform routine maintenance tasks, such as user account management and software updates
- Identify opportunities for process improvements and implement changes to enhance the IT service desk experience
- Participate in an on-call rotation to provide 24/7 support during designated periods
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2-4 years of experience in a help desk or technical support role
- Strong analytical and problem-solving skills, with the ability to identify root causes and implement solutions
- Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels
- Experience with Microsoft Active Directory, Windows operating systems, and mobile device management
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- ITIL Foundation certification
- Experience with Office 365 administration and Lenovo hardware
- Knowledge of PowerShell scripting and mobile device management
Our team is committed to providing a positive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.