Front Desk Representative

1 week ago


Troy, Michigan, United States BBL Hospitality Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn Troy. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates.
  • Process customer payments according to established policies and procedures.
  • Respond to guest requests promptly, promoting hotel services, facilities, and outlets.
  • Resolve guest complaints to the satisfaction of the customer.
  • Book guest reservations or coordinate with the reservation center.
  • Handle departmental accounting of moneys, receipts, guest accounts, and other forms of credit.
Requirements:
  • High school diploma or equivalent preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible schedules, including weekends and holidays.
  • Physical requirements include speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending, and walking stairs.

We offer a competitive salary range of $16.00 - $16.50 hourly, as well as a range of benefits, including paid time off, 401K investment, referral bonus, and associate development plan opportunities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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