Clinical Resolution Analyst

1 week ago

Troy, Michigan, United States HTC Global Services Full time

Job Summary

We are seeking a highly motivated and detail-oriented Clinical Resolution Analyst to join our team at HTC Global Services. As a Clinical Resolution Analyst, you will provide first-level support to healthcare employees and patients, employing a high degree of customer service and clinical knowledge within acute and post-acute environments. Service Desk Call Center Environment. 40 hours a week. Work Schedule includes 5 days * * (4 weekdays/1 weekend day). Morning, Afternoon, or Evening shifts are available.

Key Responsibilities

Provide first-level support to healthcare employees and patients
Employ a high degree of customer service and clinical knowledge
Work in a Service Desk Call Center Environment
Support clinicians from the admission to discharge of a patient
Work directly with physicians, nurses, or other healthcare professionals to address and troubleshoot technical problems impacting patient care
Receive incoming calls from the client community, provide first-level support, and document each call verifying customer information and all troubleshooting steps
Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels
Callbacks in a timely manner and escalate problems to the appropriate individual/group
Assist in the resolution of user and support issues among company sites to ensure the timely distribution of knowledge and a positive impact on user satisfaction
Routinely contribute to Clinical Knowledge Base
Provide accurate and creative solutions to user problems of a moderate nature to ensure user productivity
Acquire and maintain current knowledge of relevant clinical and technical product offerings and support policies to provide technically accurate solutions to customers
Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed

Requirements

Interest in the clinical, medical space equivalent with a driven personality a desire to learn, and strong communication and customer service skills
A degree or training in the health, Medical, or Computer Science field is preferred but a minimum of a HS diploma is required

About HTC Global Services

HTC Global Services is a leading provider of healthcare IT solutions and services. We are committed to delivering high-quality support to our clients and their patients. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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