Front Desk Agent

5 days ago


Troy, Michigan, United States Home2 Suites by Hilton Detroit-Troy Full time
About Us

At Home2 Suites by Hilton Detroit-Troy, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a full-time Front Desk Agent to join our front office team. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a professional and courteous manner.

Responsibilities
  • Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice to understand their needs and provide accurate information.
  • Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details, and promoting our hotel's marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages to communicate with guests.
  • Close guest accounts at check-out, ascertain satisfaction, and negotiate compromises as needed.
  • Remain calm and alert during emergency situations and heavy hotel activity, resolving complications and taking ownership of guest challenges.
Requirements

This position requires prior hospitality experience, but if you have a passion for customer service, we encourage you to apply. Availability to work weekends is a must, and you will work the PM/afternoon shift from 3-11pm.



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