Service Operations Business Analyst

5 days ago

Troy, Michigan, United States Integra Partners Full time
Job Description

We are seeking a highly skilled analytical team member to join our Service Operations team at Integra Partners. As a Service Operations Business Analyst, you will play a critical role in driving our analytical capabilities and thinking.

The Business Analyst role will report to the Service Operations Director to support the overall development and growth of the Customer Service, Provider Claims & Appeals, and Escalations departments. You will be responsible for providing validation and delivery of algorithms, statistical analysis, and reporting tools focused on improving current business processes.

Key Responsibilities:

  • Drive projects and bring value through operations, including strategic operations analysis, identifying performance trends, interpreting data, and working cross-functionally with other departments.
  • Identify opportunities for improving the provider and payer experience through Service Operations Analytics.
  • Support the Senior Director of Service Operations & Managers in building a successful streamlined data organization, including playing a key stakeholder role in development of enterprise-wide data warehouse and data extraction and visualization software.

Requirements:

  • Bachelor's degree in math, statistics, data science, computer science, Business Administration, or health-related field, with 1 or more years of relevant experience or 5 years relevant experience in lieu of degree.
  • 1-year of experience across one or more of the following disciplines: analytics, data warehousing, software engineering.
  • Experience in Healthcare domain is highly preferred.

What You Will Learn:

  • In the first six months, you will learn the function of the Service Operations Teams within the organization and be fully integrated in your position, company, and team.
  • You will have a full and complete understanding of the department's key performance indicators and effectively utilize the reports.
  • You will understand your role and responsibilities to foster excellence in department(s) performance.

What You Will Achieve:

  • In the first twelve months, you will identify opportunities to improve team effectiveness and implement.
  • You will improve responsiveness and resolution time frames for all service operations teams.
  • You will fully understand all aspects of the position.

We offer a competitive compensation and annual bonus program, 401(k) retirement program with company match, company-paid life insurance, company-paid short-term disability coverage, medical, vision, and dental benefits, paid time off, paid parental leave, sick time, paid company holidays and floating holidays, quarterly company-sponsored events, health and wellness programs, and career development opportunities.

We are an equal opportunity employer and are committed to providing reasonable accommodations. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out.

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