Front Desk Supervisor

1 week ago


Troy, Michigan, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee rates on hotel stays.

Location Description

The Hilton Garden Inn Detroit Troy is part of our global hospitality network, offering a supportive and collaborative work environment that encourages growth and fosters success. We're looking for talented individuals who share our passion for service and our commitment to delivering exceptional guest experiences.

Overview

We're seeking a dynamic and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you'll be responsible for providing guidance and leadership to our Front Office team, ensuring consistent quality customer service is delivered. You'll also be responsible for monitoring lobby traffic, making staffing adjustments, and greeting guests with a friendly and sincere welcome. Additionally, you'll be responsible for handling cash, making change, and balancing an assigned house bank, as well as accepting and recording vouchers, travelers' checks, and other forms of payment.

Responsibilities

• Provide guidance and leadership to the Front Office team
• Monitor lobby traffic and make staffing adjustments
• Greet guests with a friendly and sincere welcome
• Handle cash, make change, and balance an assigned house bank
• Accept and record vouchers, travelers' checks, and other forms of payment
• Post charges to guest rooms and house accounts using the computer
• Answer the telephone using positive and clear English language
• Input messages into the computer
• Retrieve messages and communicate the content to the guest
• Retrieve mail, small packages, and facsimiles for hotel guests as requested
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity
• Resolve customer complications and complaints

Qualifications

We're looking for individuals with at least two years of combined prior front desk and supervisory experience. Brand experience is preferred but not required.
  • Front Desk Supervisor

    4 weeks ago


    Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time

    OverviewWe're seeking a skilled and customer-focused Front Desk Supervisor to lead our front office team at the Hilton Garden Inn in Troy. As a key member of our team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.The Hilton Garden Inn offers a range of benefits, including paid time off, 7 paid holidays,...


  • Troy, Michigan, United States Pyramid Global Hospitality Full time

    Front Desk Agent OpportunityWelcome to Pyramid Global Hospitality, where we're looking for a dedicated Front Desk Agent to join our front office team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay.What We Offer:Competitive compensation packageComprehensive...


  • Troy, Michigan, United States BBL Hospitality Full time

    Job Title: Front Desk AgentAt BBL Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key Responsibilities:Register guests into the hotel...


  • Troy, Michigan, United States BBL Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn Troy. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Register guests into the hotel in a prompt...

  • Front Desk Agent

    5 days ago


    Troy, Michigan, United States Home2 Suites by Hilton Detroit-Troy Full time

    About UsAt Home2 Suites by Hilton Detroit-Troy, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits,...


  • Troy, Michigan, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees' growth and development. Our company culture is built on the principles of diversity, inclusivity, and employee wellbeing.We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our unique perks include on-site wellness programs, local...


  • Troy, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to provide exceptional customer service and administrative support to our patients and customers in a medical setting.Key ResponsibilitiesGreet patients and visitors, check patients in and out, and obtain necessary documentation.Verify and enter demographic...


  • Troy, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Ascension. As a Front Desk Representative, you will be responsible for providing exceptional customer service to patients and visitors, while also handling administrative and clerical tasks.Key ResponsibilitiesProvide a warm and welcoming experience...


  • Troy, Michigan, United States Henry Ford Health System Full time

    Job SummaryAs a Front Desk Clerk with the Henry Ford Health System, you will play a vital role in providing exceptional customer service to patients and visitors in a medical setting. Your administrative and clerical skills will be utilized to support the smooth operation of our office.Key Responsibilities• Greet patients and visitors, check patients in...


  • Troy, Michigan, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...


  • Troy, Michigan, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...


  • Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time

    About UsWe are a leading hospitality company that values our employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.We offer a range of employment benefits, including...


  • Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time

    About UsAt Hilton Garden Inn Detroit Troy, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and employee development. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee satisfaction is reflected in...


  • Troy, Michigan, United States Xponential Fitness LLC Full time

    Job Title: Front Desk Sales AssociateWe are seeking a highly motivated and sales-driven individual to join our team as a Front Desk Sales Associate at our CycleBar studio in Troy. As a key member of our sales team, you will be responsible for driving sales and revenue within the studio, while delivering a superior experience to our customers.Key...


  • Troy, Michigan, United States Restaurant Depot Full time

    Job Title: ReceptionistAt Restaurant Depot, we are seeking a highly organized and detail-oriented Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our administrative team.Key Responsibilities:Answer and direct incoming calls, ensuring timely...


  • Troy, Michigan, United States Home2 Suites by Hilton Detroit-Troy Full time

    About UsAt Home2 Suites by Hilton Detroit-Troy, we prioritize our employees' well-being and growth. Our company culture is built on a foundation of diversity, inclusivity, and employee development. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee satisfaction is reflected...


  • Troy, Michigan, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits, including...


  • Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time

    About UsHilton Garden Inn Detroit Troy is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...


  • Troy, Michigan, United States Proctor Loan Protector Full time

    Job Title: Loss Draft SupervisorWe are seeking a highly skilled Loss Draft Supervisor to join our team at Proctor Loan Protector. As a Loss Draft Supervisor, you will be responsible for overseeing multiple client teams for loss draft tracking, ensuring that all processes are followed accurately and efficiently.Key Responsibilities:Oversee multiple client...


  • Troy, Michigan, United States Greening Youth Foundation Full time

    Job SummaryThis is a unique opportunity to join the Greening Youth Foundation team as a Support Service Specialist. As a key member of our team, you will provide exceptional customer service to the public, partners, and USFS staff at the Uwharrie District Office.ResponsibilitiesEnsure front desk coverage is maintained during normal business hours, including...