Technical Service Desk Specialist

5 days ago


Troy, Michigan, United States HTC Global Services Full time
Join Our Team as a Technical Service Desk Analyst

We are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our team at HTC Global Services. As a Technical Service Desk Analyst, you will be responsible for providing first-level support to healthcare employees and patients, employing a high degree of customer service and clinical knowledge within acute and post-acute environments.

Key Responsibilities:
  • Provide first-level support to healthcare employees and patients via phone, email, and other channels.
  • Utilize clinical knowledge to troubleshoot technical problems impacting patient care.
  • Work directly with physicians, nurses, and other healthcare professionals to address and resolve technical issues.
  • Document each call and verify customer information and all troubleshooting steps.
  • Research, resolve, and respond to clinical and technical questions received via various channels.
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
  • Contribute to Clinical Knowledge Base and provide accurate and creative solutions to user problems of a moderate nature.
Requirements:
  • High school diploma or equivalent required; degree or training in health, medical, or computer science field preferred.
  • Strong communication and customer service skills.
  • Ability to learn and adapt to new systems and technologies.
  • Flexibility and adaptability to work in a fast-paced environment.
What We Offer:
  • Opportunity to work in a dynamic and growing company.
  • Competitive salary and benefits package.
  • Professional development and training opportunities.
  • Collaborative and supportive work environment.


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