Technical Service Desk Specialist
5 days ago
We are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our team at HTC Global Services. As a Technical Service Desk Analyst, you will be responsible for providing first-level support to healthcare employees and patients, employing a high degree of customer service and clinical knowledge within acute and post-acute environments.
Key Responsibilities:- Provide first-level support to healthcare employees and patients via phone, email, and other channels.
- Utilize clinical knowledge to troubleshoot technical problems impacting patient care.
- Work directly with physicians, nurses, and other healthcare professionals to address and resolve technical issues.
- Document each call and verify customer information and all troubleshooting steps.
- Research, resolve, and respond to clinical and technical questions received via various channels.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Contribute to Clinical Knowledge Base and provide accurate and creative solutions to user problems of a moderate nature.
- High school diploma or equivalent required; degree or training in health, medical, or computer science field preferred.
- Strong communication and customer service skills.
- Ability to learn and adapt to new systems and technologies.
- Flexibility and adaptability to work in a fast-paced environment.
- Opportunity to work in a dynamic and growing company.
- Competitive salary and benefits package.
- Professional development and training opportunities.
- Collaborative and supportive work environment.
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Technical Service Desk Analyst
2 weeks ago
Troy, Michigan, United States HTC Global Services Full timeJob Title: Technical Service Desk AnalystWe are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our team at HTC Global Services. As a Technical Service Desk Analyst, you will be responsible for providing first-level support to healthcare employees and patients, employing a high degree of customer service and clinical...
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Technical Service Desk Analyst
4 weeks ago
Troy, Michigan, United States Ciber Full timeJob Title: Technical Service Desk AnalystCiber is seeking a highly skilled Technical Service Desk Analyst to join our team. As a Technical Service Desk Analyst, you will provide first and second-level support to healthcare employees and patients, utilizing your exceptional customer service skills and clinical knowledge within acute and post-acute...
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Service Desk Support Specialist
2 weeks ago
Troy, Michigan, United States TEKsystems Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving hardware and software issues, and collaborating with our team to deliver exceptional service.Key...
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Service Desk Support Specialist
3 weeks ago
Troy, Michigan, United States TEKsystems Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing top-notch support to our clients, troubleshooting and resolving technical issues, and working collaboratively with our team to deliver exceptional results.Key...
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Service Desk Analyst
1 week ago
Troy, Michigan, United States Ciber Full timeTechnical Service Desk Analyst Job DescriptionThe Technical Service Desk Analyst/Clinical Resolution Analyst provides first and second-level support to healthcare employees and patients, employing a high degree of customer service, clinical knowledge within acute and post-acute environments.Key Responsibilities:Receive incoming calls from client community,...
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Help Desk Support Specialist
1 month ago
Troy, Michigan, United States Dunhams Sports Full timeJob Summary:We are seeking a skilled Help Desk Technician to join our Store Support Help Desk department at Dunham's Sports. The ideal candidate will have a passion for technology and providing exceptional customer service.Key Responsibilities:Provide technical support to store employees and customers via phone, email, and in-person. Troubleshoot and resolve...
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Technical Support Specialist
3 weeks ago
Troy, Michigan, United States Ciber Full timeJob DescriptionCiber is seeking a highly skilled Technical Service Desk Analyst / Clinical Resolution Analyst to provide first and second-level support to healthcare employees and patients. This role requires a high degree of customer service, clinical knowledge within acute and post-acute environments, and the ability to troubleshoot and resolve technical...
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Help Desk Support Specialist
1 month ago
Troy, Michigan, United States Dunhams Sports Full timeJob Summary:We are seeking a skilled Help Desk Technician to join our Store Support Help Desk department at Dunham's Sports. The ideal candidate will have a passion for technology and providing exceptional customer service.Key Responsibilities:Provide technical support to customers and store associates via phone, email, and in-person. Troubleshoot and...
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Senior IT Help Desk Specialist
4 weeks ago
Troy, Michigan, United States Rehmann Full timeEmpower Your PurposeWe are seeking a skilled Client Service Engineer (Level II) to join our Rehmann Technology Solutions team. As a key member of our first line of service, you will provide remote technical support using exceptional troubleshooting and problem resolution skills.Key Responsibilities:Elevate complex problems to other team members for...
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Senior IT Help Desk Specialist
4 weeks ago
Troy, Michigan, United States Rehmann Full timeEmpower Your PurposeWe are seeking a skilled Client Service Engineer to join our Rehmann Technology Solutions team. As a key member of our first line of service, you will provide remote technical support using exceptional troubleshooting and problem resolution skills.Key Responsibilities:Elevate complex problems to other team members for resolutionMaximize...
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Technical Support Specialist
4 weeks ago
Troy, Michigan, United States Bose Full time{"Job Title": "Technical Support Specialist", "Job Description": "Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bose. As a key member of our Information Technology team, you will be responsible for providing technical support and troubleshooting for desktop/laptop-related computers, software installations, office...
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Technical Support Specialist
2 weeks ago
Troy, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob SummaryFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers regarding heavy truck systems and automotive products.ResponsibilitiesProvide technical support and troubleshooting for...
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Technical Support Specialist
5 days ago
Troy, Michigan, United States TEKsystems Full timeJob DescriptionTEKsystems is seeking a skilled Technical Support Specialist to join their team.Key Responsibilities:Provide technical support to clients via remote meansTroubleshoot network connectivity issues in Kiosk productsCollaborate with the team to resolve complex technical issuesRequirements:Good networking concepts and fundamentalsExperience...
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Technical Support Team Leader
4 weeks ago
Troy, Michigan, United States Awecomm Full timeAbout AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...
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Automotive Technical Specialist
5 days ago
Troy, Michigan, United States Butler America Aerospace LLC Full timePosition: Automotive Technical SpecialistLocation: Troy, MIJob ID: #68080Compensation: $38-44We are seeking an experienced Automotive Technical Specialist with a robust background in dealership operations. This role collaborates closely with a curriculum development team and fellow automotive experts to Research, Develop, and Validate service technical...
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Technical Support Specialist
3 weeks ago
Troy, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob Title: Technical SupportFutran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support professional to join our team. As a Technical Support specialist, you will be responsible for providing technical assistance and warranty adjudication for heavy truck systems.Responsibilities:Provide technical support and warranty adjudication for heavy truck...
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Support Service Specialist
2 weeks ago
Troy, Michigan, United States Greening Youth Foundation Full timeJob SummaryThis is a unique opportunity to join the Greening Youth Foundation team as a Support Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to the public, partners, and USFS staff.Key ResponsibilitiesEnsure front desk coverage is maintained during normal business hours.Oversight of all...
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Technical Support Team Lead
3 weeks ago
Troy, Michigan, United States Awecomm Full timeAbout AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.Job...
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Technical Support Team Lead
2 weeks ago
Troy, Michigan, United States Awecomm Full timeAbout AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help our clients innovate with technology and process, driving their growth and success.Our core purpose is to...
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Technical Support Team Lead
2 weeks ago
Troy, Michigan, United States Awecomm Full timeAbout AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.Our...