Service Desk Analyst

1 week ago

Troy, Michigan, United States Ciber Full time
Technical Service Desk Analyst Job Description

The Technical Service Desk Analyst/Clinical Resolution Analyst provides first and second-level support to healthcare employees and patients, employing a high degree of customer service, clinical knowledge within acute and post-acute environments.

Key Responsibilities:
  • Receive incoming calls from client community, provide first-level support, document each call verifying customer information and all troubleshooting steps
  • Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels
  • Callbacks in a timely manner and escalate problems to appropriate individual/group
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Routinely contribute to Clinical Knowledge Base
  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
  • Acquire and maintain current knowledge of relevant Clinical and technical product offerings and support policies to provide technically accurate solutions to customers
  • Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed
Requirements:
  • Basic typing skills
  • Knowledge of Citrix and VPN
  • Demonstrate experience in troubleshooting printer, web browser, local and web-based software issues, and basic network issue assessment and troubleshooting
  • Utilize an ITSM to document incidents and requests
  • Strong listening, verbal, and written communication skills
  • A strong sense of urgency and the ability to multi-task effectively with attention to details
  • Positive attitude to learn EMR applications for level 1 support and its workflow
  • Well-developed organizational, communications, and time management skills
  • A strong business maturity and professionalism is essential
  • Ability to troubleshoot, analyze, and resolve customer concerns
  • High technical aptitude and strong PC literacy skills including function and capabilities
  • Ability to work independently as well as part of a team and function well under pressure

Education and Experience:

  • Ideal candidate has interest in the clinical, medical space equivalent with a driven personality with desire to learn, strong communication, and customer service skills
  • Minimum of a HS diploma
  • Minimum of 18 months experience working in a Service Desk Analyst role preferred
  • Previous experience working in a nursing or medical/Pharmacy field a plus
  • Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc.) is preferred
  • HDI Support Center Analyst Certification is a plus

Our Commitment to Diversity and Inclusion:

At HTC Global Services, we are committed to creating a work environment that is inclusive and respectful of all employees. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, included, and respected.

  • Technical Service Desk Analyst

    4 weeks ago

    Troy, Michigan, United States Ciber Full time

    Job Title: Technical Service Desk AnalystCiber is seeking a highly skilled Technical Service Desk Analyst to join our team. As a Technical Service Desk Analyst, you will provide first and second-level support to healthcare employees and patients, utilizing your exceptional customer service skills and clinical knowledge within acute and post-acute...

  • Technical Service Desk Analyst

    2 weeks ago

    Troy, Michigan, United States HTC Global Services Full time

    Job Title: Technical Service Desk AnalystWe are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our team at HTC Global Services. As a Technical Service Desk Analyst, you will be responsible for providing first-level support to healthcare employees and patients, employing a high degree of customer service and clinical...

  • Service Desk Support Specialist

    2 weeks ago

    Troy, Michigan, United States TEKsystems Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving hardware and software issues, and collaborating with our team to deliver exceptional service.Key...

  • Service Desk Support Specialist

    3 weeks ago

    Troy, Michigan, United States TEKsystems Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing top-notch support to our clients, troubleshooting and resolving technical issues, and working collaboratively with our team to deliver exceptional results.Key...

  • Technical Service Desk Specialist

    5 days ago

    Troy, Michigan, United States HTC Global Services Full time

    Join Our Team as a Technical Service Desk AnalystWe are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our team at HTC Global Services. As a Technical Service Desk Analyst, you will be responsible for providing first-level support to healthcare employees and patients, employing a high degree of customer service and...

  • Financial Analyst

    3 weeks ago

    Troy, Michigan, United States Wild Bill's Tobacco Full time

    Job Title: Financial AnalystWild Bill's Tobacco is seeking a skilled Financial Analyst to join our team. As a Financial Analyst, you will play a critical role in analyzing past financial performance to predict future performance and advising the company on its financial strategy.Key Responsibilities:Financial Analysis: Analyze business and financial data to...

  • Clinical Support Specialist

    4 weeks ago

    Troy, Michigan, United States Ciber Full time

    Technical Service Desk AnalystCiber is seeking a skilled Technical Service Desk Analyst to join our team. As a Technical Service Desk Analyst, you will provide first and second-level support to healthcare employees and patients, utilizing your clinical knowledge and customer service skills to drive efficiencies in patient care.Key Responsibilities:Provide...

  • Front Desk Representative

    2 weeks ago

    Troy, Michigan, United States Pyramid Global Hospitality Full time

    Front Desk Agent OpportunityWelcome to Pyramid Global Hospitality, where we're looking for a dedicated Front Desk Agent to join our front office team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay.What We Offer:Competitive compensation packageComprehensive...

  • Front Desk Representative

    1 week ago

    Troy, Michigan, United States BBL Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn Troy. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Register guests into the hotel in a prompt...

  • Front Desk Representative

    2 weeks ago

    Troy, Michigan, United States BBL Hospitality Full time

    Job Title: Front Desk AgentAt BBL Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.Key Responsibilities:Register guests into the hotel...

  • Front Desk Supervisor

    4 weeks ago

    Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time

    OverviewWe're seeking a skilled and customer-focused Front Desk Supervisor to lead our front office team at the Hilton Garden Inn in Troy. As a key member of our team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.The Hilton Garden Inn offers a range of benefits, including paid time off, 7 paid holidays,...

  • Front Desk Supervisor

    1 week ago

    Troy, Michigan, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health...

  • Help Desk Support Specialist

    1 month ago

    Troy, Michigan, United States Dunhams Sports Full time

    Job Summary:We are seeking a skilled Help Desk Technician to join our Store Support Help Desk department at Dunham's Sports. The ideal candidate will have a passion for technology and providing exceptional customer service.Key Responsibilities:Provide technical support to store employees and customers via phone, email, and in-person. Troubleshoot and resolve...

  • Front Desk Representative

    1 month ago

    Troy, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to provide exceptional customer service and administrative support to our patients and customers in a medical setting.Key ResponsibilitiesGreet patients and visitors, check patients in and out, and obtain necessary documentation.Verify and enter demographic...

  • Front Desk Agent

    5 days ago

    Troy, Michigan, United States Home2 Suites by Hilton Detroit-Troy Full time

    About UsAt Home2 Suites by Hilton Detroit-Troy, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits,...

  • Front Desk Representative

    2 weeks ago

    Troy, Michigan, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees' growth and development. Our company culture is built on the principles of diversity, inclusivity, and employee wellbeing.We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our unique perks include on-site wellness programs, local...

  • Front Desk Representative

    4 weeks ago

    Troy, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Ascension. As a Front Desk Representative, you will be responsible for providing exceptional customer service to patients and visitors, while also handling administrative and clerical tasks.Key ResponsibilitiesProvide a warm and welcoming experience...

  • Help Desk Support Specialist

    1 month ago

    Troy, Michigan, United States Dunhams Sports Full time

    Job Summary:We are seeking a skilled Help Desk Technician to join our Store Support Help Desk department at Dunham's Sports. The ideal candidate will have a passion for technology and providing exceptional customer service.Key Responsibilities:Provide technical support to customers and store associates via phone, email, and in-person. Troubleshoot and...

  • Front Desk Associate

    1 week ago

    Troy, Michigan, United States Henry Ford Health System Full time

    Job SummaryAs a Front Desk Clerk with the Henry Ford Health System, you will play a vital role in providing exceptional customer service to patients and visitors in a medical setting. Your administrative and clerical skills will be utilized to support the smooth operation of our office.Key Responsibilities• Greet patients and visitors, check patients in...

  • Data Analyst

    3 weeks ago

    Troy, Michigan, United States Tata Consultancy Services Full time

    Data Analyst Job Description At Tata Consultancy Services, we are seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in gathering and translating end-user requirements into functional specifications and implementable end-user reporting solutions. Key Responsibilities: * Strong communication skills and...