Assistant GSOC Manager

5 days ago

San Jose, California, United States GardaWorld Security Services US Full time
About the Role

GardaWorld Security Services US is seeking a highly skilled and experienced Security Operations Manager to join our team. As a key member of our Global Security Operations Center (GSOC), you will be responsible for overseeing the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders.

Key Responsibilities
  • Lead the team by providing strategic direction and hands-on guidance to team members in handling effectively related issues.
  • Ensure appropriate staffing coverage and alignment of position responsibilities for each shift.
  • Supervise the implementation of new technologies and business processes to improve efficiency.
  • Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites, and evolving customer and stakeholder needs.
  • Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving, and cross-functional environment.
  • Monitor and track key performance indicators (KPIs) as per client MSA.
  • Ensure compliance with client expectations and policies, monitor assets, and make rapid notifications via mass communication tools to stakeholders.
  • Provide enterprise detection and coordinated response to physical security, safety, and business continuity events.
  • Develop and maintain security-services performance metrics and related reports.
  • Provide assistance to field-based security specialists, site security facilitators, and program stakeholders.
Requirements
  • Minimum of 4 years of experience in a GSOC environment with multiple years serving in a GSOC Lead/Manager capacity.
  • Extensive experience and knowledge of various access control platforms, video management systems, and incident management applications/software.
  • Demonstrated effectiveness in managing complex people, process, and technical projects.
  • Excellent analytical and problem-solving skills to drive process improvement.
  • Excellent communication skills, whether writing, speaking, or presenting.
  • Demonstrated expertise in developing, implementing, and managing control center programs.
  • Experience gathering and analyzing data to create useful metrics that support positive change.
  • Demonstrated ability to manage effectively change and conflict.
  • Adept at managing crises; provide front-line leadership in coordinating responses to a myriad crisis situations.
  • Ability to lead a cross-functional team.
  • Dependable team player with strong business acuity, enthusiasm, and a positive attitude.
  • Impeccable work ethic and a high degree of integrity.
  • General knowledge and understanding of State and Federal Employment laws.
  • Extensive experience using the latest Tools and Technology in the GSOC environment.

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