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Security Operations Center Analyst
2 months ago
Company Overview
Sibylline Americas is a premier consultancy specializing in intelligence and strategic risk management within the security domain. Established in 2010, we have been dedicated to assisting businesses, governmental bodies, and non-governmental organizations by delivering top-tier risk assessments, due diligence, and advisory services. Our dynamic and entrepreneurial work environment offers employees substantial exposure to high-profile clients and complex challenges, fostering significant career advancement opportunities.
Key Attributes of Our Team
- Self-driven individuals who combine initiative with sound judgment.
- Exceptional proficiency in written and spoken English.
- Analytical thinking and clarity of expression.
- A strong, demonstrable passion for security and intelligence.
- Ability to thrive under pressure, showcasing leadership when necessary while also collaborating effectively within teams.
- Meticulous attention to detail.
Benefits Offered
- Comprehensive Medical, Dental, and Vision coverage.
- Long-term and Short-term Disability options.
- Basic Life and Accidental Death & Dismemberment Insurance.
- 401(k) plan with up to 5% matching.
- Generous Paid Time Off and Sick Leave.
Role Description
Sibylline Americas is seeking a highly skilled GSOC Analyst to fulfill an embedded role within a client's security team. The GSOC Analyst will primarily be responsible for alarm management, customer service, facilities support, and incident response as part of a continuous security operations team. This position also involves enhancing the team's threat intelligence capabilities to assess the likelihood and impact of various threats against the client's personnel, assets, operations, and reputation.
This role is ideal for recent graduates or early-career professionals eager to enter the security sector. The GSOC utilizes an array of tools, including global access control systems, alarm monitoring systems, integrated video surveillance, and proprietary applications to identify potential threats and incidents. Candidates must be prepared to work in a fast-paced, hands-on environment, capable of researching and analyzing diverse information while adhering to strict deadlines.
Key Responsibilities
- Deliver exceptional customer service and ensure prompt responses to incidents, alarms, notifications, and service requests.
- Monitor CCTV and manage alarm escalation and triage.
- Evaluate and process information from various sources, responding with appropriate communication and analytical reporting.
- Maintain confidentiality and professionalism in all forms of communication, including written reports and personal interactions.
- Stay informed about GSOC-specific standard operating procedures.
- Oversee physical security and control functions at designated locations.
- Communicate security concerns or emergencies to leadership and relevant authorities.
- Participate in ongoing security and safety training programs to remain current on GSOC responsibilities.
- Collaborate with Sibylline's Intelligence Operations and other embedded teams to enhance skills and develop new intelligence products.
Qualifications
Minimum Requirements
- Associate or Bachelor's Degree in Criminal Justice, Security Studies, or related fields, or equivalent experience in security, research, analysis, or customer service.
- Detail-oriented, organized, and attentive.
- A quick learner with the ability to manage multiple tasks simultaneously.
- Comfortable in a fast-paced work environment.
- A strong team player who can also work independently.
- Excellent written and verbal communication skills.
- Strong customer service orientation.
- Flexibility to work various shifts as needed.
- Authorization to live and work in the US.
Preferred Qualifications
- College or university degree.
- Experience with mass notification systems.
- Familiarity with access control and CCTV monitoring systems.
- Experience with security applications.
- Knowledge of social media monitoring tools.
- Foreign language proficiency.
Additional Information
Successful candidates will undergo a writing assessment to evaluate their skills. Shortlisted applicants will be invited for a final panel interview. Our recruitment process is committed to diversity and equal opportunity, ensuring that candidates are selected without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture, or lifestyle.
