Level 3 Network Support Specialist
4 days ago
eXcell is seeking a highly skilled Level 3 Networking Technician to join our team. As a key member of our IT staff, you will be responsible for providing first-level Smart Hands support to second-level and third-level support teams.
Key Responsibilities- Network Environment Maintenance: Maintain the network environment as part of an onsite team in support of physical touch (Smart Hands) support of Incident and/or Requests.
- Incident Support: Provide incident support by working with remote level 2/3 teams to assist in resolving outages and fixing issues, including replacement of cabling or hardware components.
- Service Request Support: Provide service request support and work with remote network support teams to install hardware or patch cables to enable new services for customers.
- Hardware Installation and Configuration: Participate in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote teams for configuration if required and testing connectivity after installation and configuration.
- Education: Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Experience: Minimum 3+ years of combined experience in a site support technician and/or infrastructure technician role (or similar experience).
- Technical Skills: Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required. Data center experience required.
- Additional Skills: Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems). Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems. Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and/or electrical requirement documents.
- Structured Network Cabling Experience: Copper: Cat5, Cat5e, Cat6, Connector Types RJ45. Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC.
- WIFI Hardware Experience: Wireless LAN Controllers. Wireless Access Points.
- Networking Experience: IP Addressing, Layer 2 VLAN, etc.
- Cable Troubleshooting Knowledge/Experience: Fluke Testers: Copper - Wire Map, Link Test, etc., Fiber – OTDR Testing. Fluke Aircheck: Wireless Testing.
eXcell offers a comprehensive benefit package that you can elect into, including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave Plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
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