Senior Technical Support Specialist

1 week ago


Hudson, Massachusetts, United States eXcell Full time

At eXcell, we prioritize your success from the outset. Our meticulous recruitment process ensures the perfect match between talent and opportunity.

We are currently in search of a skilled Level 3 Technician to become a vital part of our team in an onsite capacity. This position involves regular engagement with clients through various communication channels, including face-to-face interactions, phone calls, emails, and instant messaging.

Key Responsibilities:

  • Installation and configuration of operating systems on client laptops.
  • Migration of client data to new devices.
  • Providing advanced troubleshooting and repair support for software and hardware issues.
  • Collecting surplus equipment from users.
  • Preparing outdated equipment for proper disposal and recycling.
  • Processing returned assets from departing clients, including cleaning and testing for redeployment.
  • Managing the loading and unloading of assets into storage lockers.
  • Updating and closing tasks within the ServiceNow platform.
  • Ensuring that all client inventory assets are organized and maintained in a professional manner.
  • Communicating with clients regarding asset collection.
  • Overseeing and updating the client ticketing system and database.
  • Testing and cleaning laptops for optimal performance.
  • Assisting with inventory audits as needed.
  • Managing inventory counts and updating peripheral tools on a daily basis.
  • Distributing equipment across various client and non-client locations.


Required Skills and Qualifications:

  • A minimum of 3 years of relevant technical experience.
  • Ability to lift up to 35 lbs independently.
  • Capability to walk, sit, stand, crawl, and kneel for extended periods.
  • Exceptional customer service skills.
  • Strong written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite (primarily Outlook, Excel, and Word), as well as Windows 8 and Windows 10.
  • Technical certifications are preferred.


We provide a comprehensive benefits package, including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off, Paid Holidays, Paid Sick Leave, FSA/HSA Pre-Tax Benefits, and Employee Discounts.

We are committed to Equal Employment Opportunity. eXcell, a division of CompuCom Systems, Inc., offers IT staffing services and solutions to a diverse range of clients, from Fortune 1000 companies to small and medium-sized businesses. For further details, please visit our website.



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