Advanced IT Support Technician
2 weeks ago
At eXcell, we prioritize your success from the outset. Our meticulous recruitment process ensures the perfect match between talent and opportunity.
We are currently in search of a skilled Level 3 Technician to become a vital part of our team in an onsite capacity. This position involves regular interaction with clients both face-to-face and through various communication channels.
Key Responsibilities:
- Configuring and installing operating systems on client laptops.
- Assisting in the migration of client data to new devices.
- Providing advanced troubleshooting and repair support for software and hardware issues.
- Collecting surplus equipment from users.
- Preparing outdated equipment for recycling and proper disposal.
- Processing returned assets from departing clients, including cleaning and testing for redeployment.
- Managing the loading and unloading of assets into storage lockers.
- Updating and closing tasks within the ServiceNow platform.
- Ensuring all client inventory is organized and maintained in a professional manner.
- Communicating with clients regarding asset collection.
- Overseeing and updating the client ticketing system and database.
- Conducting testing and cleaning of laptops.
- Assisting with inventory audits as needed.
- Managing daily inventory counts and updating peripheral tools.
- Distributing equipment across various client and non-client locations.
Required Skills and Qualifications:
- A minimum of 3 years of relevant technical experience.
- Ability to lift up to 35 lbs independently.
- Capability to walk, sit, stand, crawl, and kneel for extended periods.
- Exceptional customer service skills.
- Strong written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (primarily Outlook, Excel, and Word), as well as Windows 8 and 10.
- Technical certifications are a plus.
We provide a comprehensive benefits package that includes options such as Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off, Paid Holidays, Paid Sick Leave, and Pre-Tax Benefits through FSA/HSA, along with Employee Discounts.
This position is W2 only; we are unable to sponsor H1B visas at this time. eXcellTM is committed to Equal Employment Opportunity. eXcellTM, a division of CompuCom Systems, Inc., is a global leader in IT staffing services and solutions for Fortune 1000 companies as well as small and medium enterprises. For further information, please visit our website.
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