IT Support Specialist

1 week ago


Hudson, Massachusetts, United States Motion Recruitment Partners LLC Full time
Position: Desktop Support Technician

Location: Onsite

Contract Type: Temporary

Compensation: $18.71/hr - $21.38/hr

Overview:
Motion Recruitment Partners LLC is seeking a skilled Desktop Support Technician for a contract role. This position involves working within a dynamic environment that caters to a variety of clients, providing essential support for their technological needs.

Key Responsibilities:
  • Diagnose, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Document and maintain hardware and software systems, ensuring they are up-to-date.
  • Manage user account information, including security rights and system groups.
  • Provide training to employees, addressing product failures and managing parts replacement.
  • Resolve network connection issues and trace connections back to network switches.
  • Escalate unresolved issues to higher-level support as necessary.
  • Maintain a professional demeanor while interacting with customers and colleagues.
  • Respond to routine technical inquiries and requests for information.

Required Skills & Experience:
  • Minimum of 2 years of hands-on experience in enterprise data centers.
  • Strong understanding of Physical Touch Datacenter Support, including Rack/Stack and Cable Management.
  • Exceptional customer service abilities.

Benefits:
  • Comprehensive Medical Insurance options.
  • Dental and Vision Benefits.
  • Health Savings Account (HSA) and Flexible Spending Accounts.
  • Voluntary Life Insurance and Disability Insurance.
  • 401(k) plan with matching contributions.
  • Paid Sick Leave and additional legal protection plans.
  • Pre-tax Commuter Benefits.
  • 529 College Savings Plan.

Equal Opportunity:
Motion Recruitment Partners is committed to diversity and inclusion in the workplace. All applicants must be authorized to work in the US on a full-time basis. Accommodation will be provided during the hiring process as required.
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