**Branch Coordinator

4 days ago


San Luis Obispo, United States Apria Healthcare LLC Full time
About the Role

We are seeking a highly skilled and detail-oriented Branch Coordinator to join our team at Apria Healthcare LLC. As a key member of our branch operations team, you will play a critical role in ensuring the smooth delivery of patient care services.

Key Responsibilities
  • Act as the first point of contact for patients arriving in person, providing exceptional customer service and support.
  • Answer inbound calls from customers, troubleshoot common issues, and work with the branch team to find resolutions and escalate queries or concerns when necessary.
  • Process orders efficiently and accurately, reviewing multiple systems simultaneously to assist customers and confirm delivery appointments.
  • Work with sales teams, referrals, and patients to gather documentation and information needed to meet insurance guidelines, requesting health plan authorizations and information as required.
  • Review patient accounts, obtain necessary documentation, and bill health insurance plans to maximize patient benefits and ensure timely care.
  • Collect credit card payments and reconcile daily receivables, submitting to the lock box.
  • Perform outbound customer satisfaction calls to patients and referrals.
  • May conduct downloads of recording devices and perform functional tests on respiratory equipment.
Requirements
  • High School Diploma or equivalent.
  • At least one year of related work experience.
  • Intermediate to advanced computer skills, proficient in working within multiple systems at once.
  • Effective communication skills, both in person and over the phone.
Preferred Qualifications
  • At least two years of experience in an office environment, healthcare setting, or call center.
  • Experience utilizing multi-line phone systems.
Work Environment

This role is performed in an office setting with moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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