Lead Reception Coordinator

2 weeks ago


Chardon, Ohio, United States University Hospitals Full time
Position Overview:

The Lead Reception Coordinator plays a crucial role in delivering exceptional service to patients and visitors at the reception area. This position is integral to ensuring a welcoming and efficient environment.

Key Responsibilities:
  • Deliver outstanding service to patients and visitors at the reception desk.
  • Assist with inquiries, provide directions, and handle patient information calls, ensuring a high level of customer satisfaction.
  • Support the supervisor with scheduling, timekeeping, supply ordering, and assume supervisory responsibilities in their absence.
  • Perform additional tasks as assigned, contributing to the overall functionality of the department.
  • Adhere to all organizational policies and standards, maintaining compliance at all times.
  • Refer to departmental documentation provided during orientation for specific duties and responsibilities.
  • Ensure the safe and secure handling of Protected Health Information (PHI) for all patients.
  • Participate in annual training and follow the organization's Code of Conduct and policies regarding PHI usage.
  • Work schedule is Monday through Friday, full-time, totaling 40 hours per week.
  • This position will require evening shifts.
  • Act in a coordinator, lead, or supervisory capacity as needed.
  • Evening hours are from 2:30 PM to 11:00 PM or 3:00 PM to 12:00 AM.
Qualifications:
  • High School Diploma or equivalent (GED).
  • A minimum of 5 years of relevant experience in a customer service role.
  • At least 2 years of experience in a hospital or medical environment.
  • Typing speed of 30 words per minute.
  • Prior experience with computer systems is required.
  • Excellent interpersonal and communication skills.
  • Familiarity with hospital codes is preferred.
  • Must obtain First Aid Certification.


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