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Patient Access Coordinator
2 months ago
About University Hospitals
University Hospitals is a leading healthcare provider dedicated to delivering high-quality patient care and exceptional service. As a key member of our Revenue Cycle team, you will play a critical role in ensuring the smooth operation of our patient access services.
Job Summary
We are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team. The successful candidate will be responsible for performing accurate patient registration, verifying insurance plans, and collecting patient payments, while providing exemplary customer service to patients and customers.
Key Responsibilities
- Interview patients and create or validate patient medical records and insurance/bill claims using demographic and insurance information
- Verify and allocate insurance plans using electronic eligibility tools, phone calls, and web portals
- Execute patient estimates, educate guarantors regarding charges and out-of-pocket liability, and establish payment plans when applicable
- Collect and post co-pays, deductible, co-insurance, and prior balance due from patients in accordance with policy
- Maintain emergency preparedness knowledge and participate in drills and disaster exercises
- Participate in wayfinding and provide directions or transport as needed to ensure a positive patient/customer experience
Additional Responsibilities
- Perform other duties as assigned
- Comply with all policies and standards
- Maintain confidentiality and handle Protected Health Information (PHI) in accordance with University Hospitals policies and procedures
Qualifications
- High School Equivalent/GED (Required)
- 1+ years of healthcare or customer service experience (Required)
- College associate or bachelor's degree is equivalent to 1 year of work experience
- Proficiency in utilizing multiple complex software solutions
- Strong written and verbal communication skills
- Professional demeanor
- Detail-oriented and organized, with good analytical and problem-solving ability
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Constantly
- Lifting: Rarely 20 lbs
- Carrying: Rarely 20 lbs
- Pushing: Rarely 20 lbs
- Pulling: Rarely 20 lbs
- Climbing: Rarely 20 lbs
- Balancing: Rarely
- Stooping: Rarely
- Kneeling: Rarely
- Crouching: Rarely
- Crawling: Rarely
- Reaching: Rarely
- Handling: Occasionally
- Grasping: Occasionally
- Feeling: Rarely
- Talking: Constantly
- Hearing: Constantly
- Repetitive Motions: Frequently
- Eye/Hand/Foot Coordination: Frequently
Travel Requirements
- 10%
