Client Support Coordinator
1 week ago
Client Support Coordinator
Position Overview:
A prominent organization in the data sector is seeking a Client Support Coordinator to enhance their expanding workforce. In this position, you will collaborate with internal Sales and various departmental teams to facilitate customer onboarding with the relevant solutions. Additionally, you will manage general inquiries to address a variety of issues and questions from clients and the Sales teams, including lead distribution and cooperation with Billing, Credentialing, Legal, and other internal departments. This role is perfect for individuals who are quick learners, detail-oriented, and comfortable serving as a point of contact for both customers and internal teams while handling a consistent flow of requests in a dynamic environment.
Qualifications and Background:
- Bachelor's degree in computer science or a related field
- Experience engaging with multiple levels of management
- Experience interfacing with both internal and external clients
- Prior experience in enterprise support or portfolio management
- Demonstrated success in managing small projects or initiatives
- Experience collaborating with Sales and legal departments is advantageous
Technical Skills and Competencies:
- Sales operations
- Customer support
- Client relations
- Contract life cycle management (CLM)
- Ticketing systems
- Contract management
- Reporting and analytics
- Key Performance Indicators (KPIs)
- Proficiency in O365 (Excel)
- PDF management
- Analytical and quantitative abilities
- Effective verbal and written communication
- Time management skills
- Organizational skills
- Familiarity with Salesforce is a plus
- SQL knowledge is a plus
- Experience with Tableau is a plus
Key Responsibilities:
- Generate leads and cultivate relationships by strategically planning daily outreach to existing and potential sales channels.
- Collaborate with the sales manager to execute sales campaigns aimed at uncovering new leads.
- Oversee a portfolio of new clients throughout the onboarding journey.
- Act as a liaison between Sales and customers across various teams (Billing, Credentialing, Infosec, API, Legal, etc.) to support the onboarding of new accounts.
- Meet sales objectives by evaluating client needs, adhering to a structured selling process with prospective buyers, and utilizing product demonstrations and presentations.
- Address customer inquiries and resolve complaints effectively.
- Review contract drafts to ensure compliance with operational standards.
- Generate and distribute daily and monthly reports on various sales and usage metrics.
- Engage professionally with multiple levels of management.
- Learn new systems and technologies to facilitate process enhancements (Salesforce, internal CRM).
- Perform other general support tasks as necessary to assist the Sales process.
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