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Client Services Coordinator

2 months ago

Atlanta, Georgia, United States CHRIS 180 Full time

Client Services Coordinator

Department: CHRIS Counseling

Position Overview

This role serves as a vital support mechanism for the CHRIS Counseling Center, focusing on delivering exceptional service to clients and their families. The primary responsibilities encompass, but are not limited to, the following:

Positive Engagement:

  • Foster self-esteem among clients and families.
  • Encourage healthy interpersonal boundaries.
  • Reinforce socially acceptable behaviors, including manners and safety practices.
  • Support thoughtful decision-making skills.

Customer Service Excellence:

  • Uphold a positive representation of CHRIS 180 programs at all times.
  • Maintain a friendly and approachable demeanor.
  • Thrive in a fast-paced work environment.
  • Collaborate effectively as a team member.
  • Address inquiries from clients, referrals, and peers promptly.
  • Manage incoming calls and emails efficiently.
  • Provide timely information to stakeholders.

Service Coordination and Collaboration:

  • Facilitate necessary referrals to meet clients' diverse needs, including health, education, and employment.
  • Update and verify client information in the management system.
  • Act as a liaison with the Utilization Manager.
  • Collaborate with other programs within the CHRIS 180 network to ensure comprehensive service delivery.
  • Follow up with referral sources in a timely manner.

Client-Focused Services:

  • Exhibit strong engagement skills in delivering trauma-informed mental health support.
  • Efficiently manage a multi-line phone system, ensuring calls are answered promptly and professionally.
  • Maintain the voicemail system, ensuring timely updates and responses.
  • Oversee scheduling, including managing appointments and cancellations.
  • Ensure accurate documentation and filing at the front desk.
  • Conduct initial assessments and insurance verifications.
  • Coordinate appointment confirmations and follow-up communications.
  • Manage incoming correspondence and packages.
  • Process payments and maintain financial records.
  • Ensure a welcoming and organized waiting area.

Documentation and Compliance:

  • Adhere to documentation standards as per organizational policies.
  • Maintain accurate records of client interactions and appointment changes.
  • Input new client data into the management system.

Professional Conduct:

  • Uphold confidentiality and professional boundaries at all times.
  • Comply with the CHRIS 180 Code of Ethics and reporting requirements.
  • Contribute to a safe and supportive environment for clients and staff.

Qualifications:

  • A minimum of a High School Diploma or GED with two years of relevant experience.
  • Bilingual abilities in Spanish are preferred to better serve diverse populations.
  • Strong organizational skills and attention to detail.
  • Ability to engage effectively with individuals from various backgrounds.
  • Capability to work independently and as part of a team.
  • Proficient decision-making skills, particularly in high-pressure situations.
  • Dependable and emotionally stable, with the physical capability to perform job functions.
  • Strong communication and interpersonal skills.
  • Flexibility in work hours may be required.

Reports to: Front Desk Manager