Operations Leadership Role

7 days ago


Cranbury, New Jersey, United States Wayfair Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Wayfair. As a key member of our leadership team, you will be responsible for overseeing the operations of our fulfillment centers, ensuring seamless execution of our business strategy, and driving continuous improvement initiatives.

Key Responsibilities
  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Leadership and Team Management: Lead and manage a team of operations managers and supervisors, providing guidance, coaching, and development opportunities to ensure high performance and engagement.
  • Safety and Quality: Foster a culture of safety and quality, identifying and mitigating risks, and implementing processes to ensure compliance with regulatory requirements.
  • Process Improvement: Collaborate with cross-functional teams to design and implement process improvements, leveraging Lean and Six Sigma methodologies to drive efficiency and effectiveness.
  • Performance Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure operational performance, providing regular reporting and insights to inform business decisions.
  • Strategic Planning: Contribute to the development of business strategies and plans, aligning operational objectives with company goals and objectives.
Requirements
  • Experience: 5+ years of experience in e-commerce, supply chain, operations, or logistics, with a minimum of 3 years of leadership experience.
  • Skills: Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively. Experience with process improvement methodologies, such as Lean and Six Sigma, is highly valued.
  • Education: Bachelor's degree in a relevant field, such as business, operations management, or supply chain management.
About Wayfair

Wayfair is one of the world's largest online destinations for the home. We are a dynamic and innovative company, committed to delivering exceptional customer experiences and driving business growth through operational excellence. If you are a motivated and results-driven professional, passionate about operations and leadership, we encourage you to apply for this exciting opportunity.



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