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Security Operations Manager

2 months ago

Cranbury, New Jersey, United States Wayfair LLC Full time
About the Role

We are seeking a highly skilled and experienced Security Operations Manager to join our Supply Chain Asset Protection Team at Wayfair LLC. As a key member of our security team, you will be responsible for leading daily security operations, providing support to stakeholders in the event of an incident, and advising on developing issues.

Key Responsibilities
  • Lead a team of security professionals, including hiring, training, performance management, and payroll compliance.
  • Provide supportive feedback and coaching to help management achieve security performance objectives.
  • Monitor alarms, access control, CCTV, and events that may impact Wayfair's operations, property, and assets.
  • Perform duties assigned by the Campus Global Security Manager and assist in day-to-day security operations.
  • Plan and coordinate risk mitigation measures to minimize impact to Wayfair's people and operations.
  • Perform key duties and be the key point of contact for first responders in the event of an emergency.
  • Maintain detailed records of communications and events, including incident tracking and case management.
  • Manage and handle sensitive incidents while maintaining the company's and affected individual's confidentiality.
  • Work in support of the Campus Global Security Manager in security-related initiatives and investigations.
  • Partner cross-functionally with all levels of Supply Chain Management to resolve security and/or life safety-related issues.
  • Maintain effective working relationships with regulatory agencies, industry security and life safety professionals, vendors, and suppliers.
  • Continuously improve our business continuity plan to ensure well-organized recovery during and after a crisis.
  • Enable execution of the crisis management plan and emergency response programs, ensuring security personnel, management, and employees are prepared to handle anticipated emergencies.
  • Ensure employees are properly trained and prepared to respond in emergency situations.
  • Ensure guards are following documented role responsibilities.
  • Work to ensure there are no gaps in guard coverage.
  • Work with site leadership to resolve security-related issues.
  • Collaborate effectively with the Global Security Team.
Requirements
  • Be an experienced professional with the highest standards of trust, discipline, and professionalism.
  • 2+ years of experience working in a security function.
  • Proven ability to solve problems and make sound decisions in ambiguous and complex situations.
  • Ability to multitask in a fast-paced work environment and make sound decisions under pressure.
  • Familiarity with technology and ability to quickly learn new programs in access management technologies such as Lenel and cameras systems.
  • Proficient computer skills with familiarity in Microsoft Excel and Google Suites.
  • Bachelor's Degree preferred, but not required.
  • Must have the ability to plan, coordinate, and execute complex operational requirements with cross-functional internal and external teams.
  • Excellent organizational, communication, and time management skills.
  • Ability to work in a flexible schedule environment.
  • Experience with scheduling and workforce management is a plus.
  • Demonstrated working knowledge of security and risk management, best practices, policies, programs, and procedures.
  • Superior communication skills with the ability to navigate a complex organization and generate buy-in for ideas and plans.
  • Must be able to stand and/or walk in a variety of weather and terrain conditions for shifts up to 10 hours.
  • Must be able to lift and hold 15 pounds.
  • Be able to work effectively in warehouse environments with hot and cold conditions, as well as loud noises.
  • Ability to travel within your assigned area of responsibility. Occasional overnight travel may be required as needed.