Senior Operations Manager

7 days ago

Cranbury, New Jersey, United States Wayfair Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Wayfair. As a key member of our leadership team, you will be responsible for overseeing the operations of our Fulfillment Center, ensuring seamless execution of our business strategy, and driving continuous improvement initiatives.

Key Responsibilities
  • Take overall accountability and ownership of FC operations, including safety, employee engagement, collaboration, quality, performance, and customer experience.
  • Develop and maintain robust relationships with key stakeholders and senior leadership, identifying opportunities to improve fulfillment center operations.
  • Create and maintain a strong safety culture, continuously seeking to eliminate risks from the operation.
  • Lead and build a team of high-performing operations managers and operations supervisors, commanding a strong senior presence.
  • Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable functional areas and the fulfillment center to meet and exceed business plans.
  • Partner closely with various groups company-wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering, and others to coordinate cross-functional projects.
  • Monitor and drive key performance end-to-end metrics to ensure excellent customer experience and delivery on our promise.
  • Contribute to the development of new tools, processes, and technology that make our teams more efficient and effective.
  • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
  • Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through.
  • Establish sound process improvement initiatives that drive year-over-year improvement and streamline and optimize day-to-day operations.
  • Regularly communicate performance trends and improvements to the organization.
Requirements
  • 5+ years of e-commerce, supply chain, operations, or logistics experience.
  • 3+ years of experience leading teams/organizations of 30+.
  • Experience with complex operational, process, and performance improvement projects (Lean or Six Sigma experience highly valued), including process mapping and process redesign.
  • Demonstrated passion and continued focus on safety as a value rather than just a priority.
  • Strong record of leading quality.
  • Experience working with cross-functional teams in various geographies.
  • Strong defect reduction, process, manufacturing, or engineering background with an ability to understand workflow and throughput in the operation.
  • Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
  • Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company.
  • Able to hit the ground running - a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
  • Demonstrated leadership in building a culture of Continuous Improvement for process and operations.
  • Strong analytical ability necessary to gather and interpret data to further develop, recommend, and implement solutions.
  • Technologically savvy, collaborative, confident leader, familiarity with Google Suite products a plus.
  • Extremely organized, meticulous, and detail-oriented.

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