Lead Operations Strategist

2 weeks ago

Cranbury, New Jersey, United States Wayfair Full time

At Wayfair, we pride ourselves on delivering an exceptional customer journey in the furniture and home sector, thanks to dedicated individuals like you who are motivated, resilient, and thrive in a dynamic atmosphere. To uphold our high delivery standards and cater to our customers' expectations, the Wayfair Fulfillment team is essential in enhancing customer satisfaction and fostering repeat business. We have been diligently constructing a top-tier fulfillment network that enables us to delight customers by accelerating deliveries, introducing services, and minimizing damage through our proprietary physical, asset-based fulfillment centers. We are in search of talented and hardworking professionals to join our team.

The Lead Operations Strategist will be an integral part of the leadership team in our operational facilities. We currently have multiple opportunities available:

What You'll Do

  • Assume comprehensive accountability and ownership of fulfillment center operations, focusing on safety, employee engagement, collaboration, quality, performance, and customer satisfaction.
  • Foster robust, trusting relationships with key stakeholders and senior leadership, identifying avenues for enhancing fulfillment center operations.
  • Establish and maintain a strong safety culture that consistently seeks to mitigate risks within the operation.
  • Exhibit a commanding senior presence, leading and developing a team of high-performing operations managers and supervisors.
  • Drive the creation of quality initiatives, process enhancement projects, and other Lean initiatives to empower their functional area and the fulfillment center to meet and surpass business objectives.
  • Collaborate closely with various groups across the company, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering, and others to coordinate cross-functional projects.
  • Monitor and propel key performance metrics to ensure we deliver an outstanding customer experience and fulfill our commitments.
  • Contribute to the development of innovative tools, processes, and technologies that enhance our teams' efficiency and effectiveness.
  • Support operational strategy and innovation to drive business goals related to revenue, operational performance, and profitability.
  • Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through.
  • Establish sound process improvement initiatives that drive continuous improvement and streamline daily operations.
  • Regularly communicate performance trends and enhancements to the organization.
What You'll Need
  • 5+ years of experience in e-commerce, supply chain, operations, or logistics.
  • 3+ years of experience leading teams or organizations of 30 or more.
  • Experience with complex operational, process, and performance improvement projects (Lean or Six Sigma experience is highly valued), including process mapping and redesign.
  • A demonstrated commitment to safety as a core value rather than a mere priority.
  • A strong track record in leading quality initiatives.
  • Experience collaborating with cross-functional teams across various regions.
  • A solid background in defect reduction, process improvement, manufacturing, or engineering, with an understanding of workflow and throughput in operations.
  • Ability to work collaboratively across functions and synthesize diverse perspectives into a cohesive action plan.
  • Proven ability as a passionate, people-centric leader who can effectively drive results in a fast-paced, rapidly growing organization.
  • A proactive, entrepreneurial self-starter capable of managing and prioritizing projects while delegating tasks appropriately.
  • Demonstrated leadership in cultivating a culture of Continuous Improvement for processes and operations.
  • Strong analytical skills necessary to gather and interpret data to develop, recommend, and implement solutions.
  • Technologically adept, collaborative, and confident leader, with familiarity with Google Suite products being a plus.
  • Highly organized, meticulous, and detail-oriented.
About Wayfair Inc.

Wayfair is one of the largest online destinations for home goods. Whether you work in our global headquarters or in our warehouses and offices worldwide, we are transforming the way people shop for their homes. Through our commitment to cutting-edge technology and innovative problem-solving, we are confident that Wayfair will provide you with the most rewarding career experience. If you seek rapid growth, continuous learning, and dynamic challenges, you will find that exceptional career opportunities await you.

At Wayfair, we celebrate our diverse community of innovators, risk-takers, and trailblazers. We understand that our unique perspectives make us stronger, smarter, and better positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to guide us in building a better Wayfair and a better world for all. Every voice and perspective matters, and we are proud to be an equal opportunity employer, committed to diversity and inclusion.

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